It’s been a hectic, yet controlled few months at AC Services Southern. The excesses of Christmas, following by Valentine’s Day have been circumnavigated successfully by the team, with plenty of Rational ovens serviced, fixed and repaired.
The most exciting news is the arrival of a new engineer, David! Coming from a catering background, he begins work this week covering the Gloucestershire area. Although he has ten years in the catering industry, he still has to undergo the extensive training that AC Services insists for its engineers.
“David will be trained comprehensively as with all of our engineers,” comments Helen Hagger, Managing Director at AC Services Southern. “This will involve an intense programme of learning and on-the-job experience, travelling around with other existing service engineers to find out exactly what is required for the job.”
Right Man for the Job
David has been hired as a replacement for an engineer who left a year ago, and according to Helen, the length of time taken to find a replacement is testament to the company’s strict guidelines on recruitment.
“We don’t just want to employ anyone who applies for the job,” she explains. “The candidate has to have the right background, the right attitude and the right aptitude to meet all of our demands. It’s not a simple 9 to 5 job: our engineers are on call constantly, and with the variables of the weather and traffic, it can make for a long and arduous day.”
With a host of events coming up later in the year, the team are geared up to service and maintain their clients’ appliances. “We have Mother’s Day and Easter within weeks of each other, which is always a busy time for the catering industry,” continues Helen. “In addition, we have the supplementary calendar events, including the Queen’s 90th birthday celebrations and of course, the Rio Olympic Games.”
“These events pose a challenge to catering establishments to ensure that the food and sustenance they provide are readily available at the times they need to be. So we have pre-empted the rush by contacting all of our customers and reminding them to service their Rational ovens in advance of any big events.”
Excellent Start for AC Services Southern
2016 has started extremely well for the AC Services Southern team, and with the worse of the winter months we hope are over, there is a general relief that this time, they were spared the extremes of the weather.
“Four years ago, when the country experienced one of the heaviest snowfalls, we were still able to pull out all of the stops and help our customers with their problems,” concludes Helen. “This proved our willingness and capability to go the extra mile, literally in some cases, to provide the best service possible.”
If you need your oven serviced or repaired, simply contact AC Services Southern and make an appointment for an engineer to visit. If David turns up, be gentle!