AC Services (Southern) get the Tortworth Court Hotel Seal of Approval

Tortworth Court Hotel pictureWe at AC Services (Southern) pride ourselves in providing the very best levels of customer service. Whilst most other service providers set their sights on achieving customer satisfaction, we look further afield. We set our sights on generating customer enthusiasm. That is why we are so pleased when our clients take the time and effort to expound their feelings about what we do for them – take the Tortworth Court Four Pillars Hotel for example.

Tortworth Court – Beauty and Elegance in the Cotswolds
The Tortworth Court Four Pillars Hotel is a splendidly impressive, Victorian built Hotel, nestling amongst the stunning beauty of the Cotswolds. As well as providing luxury accommodation, set in its own private grounds overlooking a serene, peaceful lake, Tortworth Court also offers one of the best fine dining experiences in the West Country.

• Moreton’s Restaurant housed in what was once the magnificent library. It still has its original oak wall panelling, and antique fireplace. It also boasts sweeping views across the fabulous lawn. Here, you’ll not only experience fine dining at its best, you’ll be dining in the finest of surroundings too.

• The Atrium Bistro Bar where the antique meets the contemporary in perfect harmony. It’s situated in the original atrium with its towering 60 feet high vaulted glass ceiling. The light airiness, modern furniture and exciting bistro style menu, bring elegant modernity to the wonderful Gothic architecture of the Four Pillars hotel.

Behind the Scenes
But as any hotelier or restaurateur will tell you, back of house is just as important as front of house; especially when it comes down to the kitchen. Nigel Jones, the Executive Chef here at Tortworth Court has a passion for cooking. It’s his job to make sure that the diners enjoy a fine dining experience that compliments the elegance and grandeur of the surroundings that are the Tortworth Court Four Pillars Hotel.

Nigel has a weighty responsibility. Not only must he and his staff design, cook and present dishes that represent both the best in fine dining, and modern bistro, he has to do it for large parties too! The Orangery is another of the Four Pillar’s unique and splendid dining environments. With its own licensed bar it’s the perfect place for the wedding reception to be remembered, with a capacity for 100 guest diners. Cooking for large numbers from a short menu, and delivering quality fine dining is not an easy task. But it’s something that Nigel and Tortworth Court deliver time after time.

The Kitchen is the Heart of Any Restaurant
“The kitchen is the heart of any restaurant” said Nigel. The ability of a kitchen to deliver quality dishes in a respectable time, determines what the client experiences front of house in the restaurant, bistro, or bar. “We use Rational ovens in the kitchen, in my opinion the best steaming self-cooking centres on the market today. That, and the fact that we contract AC Services (Southern) to maintain, and when necessary repair our ovens when needs must, ensures we always deliver”, Nigel explained.

The Best Hotels need the Best Suppliers – AC Services (Southern) are One of Them
“I insist on the best. Whether it’s from my kitchen staff or from my suppliers, and that’s what I get from AC Services (Southern)”, Nigel continued, “the very best! I’ve had price comparisons on repairs, in which ACS come out cheapest, and they always turn up when they say they will. You can rely on them. Not only that; their engineers are always so helpful. They’re one of the best suppliers I’ve ever come across”.

It’s What We Do
“It’s exactly what we set to do”, says Helen Hagger, director of AC Services (Southern), “Provide our clients with the very best in customer service and fuel their enthusiasm. And when you get a good testimonial from clients of the standing of the Tortworth Court Four Pillars Hotel, it just doesn’t get better than that!”

AC Services (Southern) operate on the South, the South West, and South Wales. If you have an eating house in one of these areas, and you want to experience the best in oven service/maintenance, contact us on 01454 322 222 or drop in on our website.

Published Date: 13th December 2012
Category: Case Study, News
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