Maintaining and servicing ovens may not sound like a very high profile profession. But in fact the lower our profile, the more we like it. The less often our clients have to call us in to deal with emergency repairs, the more they like it. But although we ourselves like to remain under the radar so to speak, some of our clients are indeed very high profile, and none more so than Le Manoir aux Quat’Saisons.
Le Manoir, as it is affectionately known to its regulars, is one of the top restaurants in the country, and indeed the world. There are no chefs more famous than proprietor and celebrity chef Raymond Blanc OBE. His 2 Michelin Star restaurant brings to table the best in quality cuisine, cooked fresh for customers day and night, 52 weeks of the year, and we are enormously proud to say that Facilities Manager Barry Walton, puts his trust in AC Services (Southern) to keep their ovens fully operational.
“The food that we serve here at Le Manoir is prepared from the finest, freshest, ingredients and cooked to the highest of standards” exclaimed Mr Walton, “And we expect no less from our service partners – the very highest in standards of performance – whether it’s maintaining and servicing our ovens, or keeping our kitchen spotlessly clean”.
AC Services (Southern) offer a range of annual maintenance packages to suit all needs and all pocket sizes too. “For Le Manoir Aux Quat’Saisons, we provide them with one of our top range, bespoke, platinum policies”, said Helen Hagger, director of ACS. “It’s tailored especially for them” she went on to say, “So that we are on site at 6am to carry out preventative maintenance on their ovens. That way we can ensure that we are maintaining and servicing ovens and not getting under people’s feet”.
Mr. Walton confirmed that he’s been using ACS for maintaining and servicing ovens for over 2 years. “Monsieur Blanc runs a very tight ship, and he expects perfection. But we also live in the real world. We don’t expect miracles – well not all of the time! Take today for example. We had an oven go down and it was impossible for ACS to get an engineer in today. But they promised to be here first thing in the morning, and I know I can rely on that promise!”
“We know how important it is for our clients to be able to put their trust in us”, stated Mrs Hagger, “Especially when that client has a superb reputation to live up to. But we endeavour to bring the highest levels of maintaining and servicing ovens to all of our clients, large or small, new launch or well established. After all, we’ve got a reputation to live up to too”.
Mr. Walton confirmed he was delighted with the service he receives from ACS. “They’re easy to reach, and easy to talk to. All of the staff are efficient and friendly, and I know I can rely on them to perform. They’re always as good as their word”, he proclaimed.
“The secret though”, maintains Mrs Hagger, “is to get one of our annual service contracts in place. It keeps the ovens working at their optimum best, and it minimizes down time. It makes maintaining and servicing ovens cheaper in the long run too”!