It’s not a glamorous life, that of an AC Services engineer. But it is a busy one and one that is never the same day by day. AC Services has a dedicated helpline for problems, day and night. Phones at the company are switched to night service at 5.15 pm which means that if a customer rings after this time they can either leave message or ring another mobile number which goes through to help. This is not only a useful service but a necessary one: restaurants and eateries often don’t realise they have a problem with their Rational oven until they come to work in the evening! Helen Hagger, MD of the company took a typical call. “At 11.08 pm my mobile rang and I didn’t get to it quick enough so a voice mail was left. It was the Dundry Inn, one of our customers. It seems he had a problem!” The calamity involved the three phased power system supplied by Western Power Distribution failing so that all the power went in the kitchen and most of the pub. The Rational oven which was on in service went off. The oven was needed the next day so urgent action was required. Helen contacted David, took the serial number of the CPC electric oven, and said the power cut had probably tripped something in the oven, which would need to be reset once the oven had been checked over. And that’s where AC Services engineer Kev came in. He had already attended a 9 am call in Horfield near Bristol where a Rational was leaking. One fitted door gasket and a faulty loud speaker replaced, and he was ready to go to the Dundry Inn. Thirty minutes later he arrived and found the oven had tripped out on the fan motor overload so it was a relatively simple job to reset the trip switch and electrically check the fan motor to ensure no further damage had occurred.