The Urban Beach hotel in Bournemouth has impressive credentials: Best Small Hotel and Best Bar at the 2008 Bournemouth Tourism Awards and 2014 Winner of the Certificate of Excellence from TripAdvisor. The hotel is owned by Mark Cribb who has invested a lot of time and money into the hotel and its bar and bistro, not to mention the Urban Reef, its sister beachfront venue.
Urban Reef was opened in 2009, five minutes from the hotel, as a hugely popular bar, cafe, deli and restaurant with views over the stunning Boscombe bay. It has a 90 seater sun deck right on the promenade, a ground floor cafe, bar and local produce deli and a 100 seater first floor restaurant.
The one thing that the hotel, bistro and restaurant have in common is the Rational ovens: Mark has two 2009 ovens with care control SCC61 and 101 Electric in the Urban Reef kitchen and a CM101G Rational in the hotel kitchen. All three are regularly serviced on a bi-annual basis by AC Services (Southern), and the company is constantly on hand to cover anything that may go amiss in between.
The food at both the hotel and the Reef is legendary. Food at the Urban Beach is served in the ground floor bar and bistro. The chefs pride themselves on providing locally available produce with simple, fresh ingredients cooked well. And they also have their own farm, the Urban Farm where they grow fresh fruit and vegetables.
Urban Reef has a 1950s inspired interior and design furniture, described by one customer as “the best place in Boscombe! Seriously cooler than cool, good food, good drink.”
Mark has been using AC Services since 2012 to service his Rational ovens and the service is exemplary. Without the ovens, then neither the hotel nor the restaurant would be able to function, and in order for everything to go to plan, the service contract is essential.
AC Services (Southern) has over 40 years of Rational servicing experience and each service involves thorough inspection and servicing, guided by detailed manufacturer’s specifications and checklists. It has numerous benefits including protection of the manufacturer’s warranty, increased machine reliability because of planned servicing and a reduction in repair costs.
The Urban Beach hotel and Urban Reef restaurant have a reputation for being laid back and has a philosophy of quality not formality. However, in order for the chefs to produce mouthwatering cuisine such as glazed whole lobster thermidor with chips, rocket and parmesan salad and slow braised feather blade steak, creamed potatoes, seasonal vegetables, button onion and bacon jus, they cut no corners when it comes to checking the equipment. Whatever else happens, you can be assured that the ovens are up to scratch.
Published Date: 9th October 2014
Category: Blog, Case Study, News
Tags: Case Study, Hotel, Restaurant, service