It has been two and a half years since general manager Steve Pirone installed a SCC201 electric WE Rational oven at his venue, the Diglis House Hotel in the heart of Worcester.
Firstly, the location is staggering: behind the historic and iconic cathedral, the hotel is almost hidden from sight overlooking the River Severn but although discreet, it has one of the best reputations in the county for both food and accommodation.
This impressive Grade II listed Georgian building was originally built way back in the mid 18th century as a private residence, and boasted guests that included John Constable. Today, guests and visitors can relax in the riverside terraced gardens and the Seymour Suite, a dedicated conference centre.
The hotel uses its banqueting hall and conference centre to host many many events throughout the year. Steve Pirone has already taken 37 wedding bookings for the summer of 2015 alone, and although the prospect of successfully catering for such a large number of guests may daunt some, he is not fazed in the slightest.
“We installed the oven specifically for the purpose of catering for guests on a large corporate scale,
” he explains. “What the appliance has done is significantly improve our speed and quality of service. The combination of an excellent chef and an appliance that can multi-task in terms of keeping food hot while other food is cooking, has been invaluable for our reputation.
It’s not only weddings and celebrations that attract people to the Diglis. Steve is particularly proud of the conference facilities: especially the breakfasts that have become increasingly popular for attendees.
“They can expect a full English breakfast, with every item on the menu served hot, even though they cook at different speeds
,” he enthuses. “That is the beauty and value of the Rational oven. One oven, one chef, full breakfast
And Steve never worries about the oven malfunctioning. After the initial two year automatic warranty expired, he uses AC Services (Southern), as the authorised partner to Rational, on an adhoc basis, on call 24 hours a day, seven days a week, should anything go wrong.
Severn Value Venue
The location of the Diglis House Hotel
gives it an advantage, but as Steve points out, if the food, accommodation and overall service was not up to scratch, then there would be no guests. And the 37 weddings already booked in for summer as well as the nine parties booked last Christmas prove the hotel’s quality in all areas.
With the support of AC Services (Southern), the hotel can be assured that the catering equipment will always be kept in peak condition to serve the superb food with which the Diglis has become associated.
Published Date: 21st April 2015
Category: Blog, Case Study, Catering Business, News
Tags: Case Study, Hotel