Tag Archives: AC Services

29 
Jun

Buy Online, By Phone or In Person?

Rational oven cleaningThe re-connecting of our online shop has caused us to pause and reflect on how much has changed in the way the world does business. For most of time the only way was face-to-face. Still the essential for much of the catering trade. In the last half century, phone began to dominate. From the booking of a table to the ordering of the growing market for takeaways.

Now much is done online with everyone having multiple accounts and connections. Food delivery services, personal reviews and ordering the basics, are now all done this way. With the appropriate software, we can remotely monitor the performance of Rational ovens. This ensures they’re appropriately maintained for your specific kitchen’s demands and to time our engineer’s in-person visits.

Shop Back On-line

At the core of what AC Services does is high quality customer service mainly through in-person engineers and our office staff at the end of a phone or email. Having changed our accounts system, our on-line shop was temporarily off-line. But now its back, for those who want to order this way. It’s available at any time of day or in the cool of the night/early morning!

With the second heatwave of the summer and record temperatures just passed, it’s a good time to ensure that you have suitable stocks of your Rational cleaning products to keep your ovens optimally operating.

Price Questions

In the many years, we’ve had an on-line shop, we’re sometimes asked why our Grill Cleaner and Liquid Rinse Aid seem more expensive. Both are hazardous goods to deliver the level of cleaning required effectively and efficiently. Rather than advertise a lower price and then apply a higher delivery charge, we’ve always shown that delivery cost in the item ticket price. Overall, the cost is typically the same or cheaper than other suppliers.

Regular buyers will also see when we refreshed the on-line prices, that some are now a little cheaper.

Perhaps another reason to order today as the summer rush builds. If you want to phone in the order please call 01454 322222, select option 1 and talk with Lynne, Neil or Rob. Or just use our on-line shop at a time that suits you and today’s world!

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Published Date: 29th June 2026
Category: Blog, Cleaning Products, News, Online Sales
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06 
Dec

Christmas 2025 Opening Hours

Christmas 2025 SuccessBefore we tell you what our opening hours will be this Christmas, let us share why we’re truly celebrating this year as a company. Last year A C Services said that we knew in December all you needed to know was our opening hours; because this for many is the busiest time of the year. And that we shared your focus to successfully provide high levels of customer service to keep your Rational ovens running.

We knew it was our season to deal with delayed oven service requests and unfortunate repairs to keep your customers happy. Or simply put we’re here, when you need us whether planned or an emergency.

Proven Success for AC Services

Easy words for many businesses to say. But as our MD Helen says this year was different:

“Back in October, Rational UK held its Annual Rational Service Partner meeting where all the service partners gather. We always do well in the Service Partner of the Year award and this year came second.

But we were delighted to be the first recipients of the new award for Admin Team of the Year. Combining both awards shows we consistently deliver on our aims. This is truly a thing to celebrate in this tough environment”.

In part these awards demonstrate how we think ahead which is why we’d suggest you check now to see whether you’ll be running low on Rational cleaning materials? And check your ovens’ servicing records and current niggles today to reduce the risk of breakdown. If necessary, give us a call on 01454 322222 so AC Services can help.

A C Services Christmas 2025 Opening Hours

  • Saturday 20 December Engineer on call (OFFICE CLOSED)
  • Sunday 21 December Engineer on call (OFFICE CLOSED)
  • Monday 22 December Normal working Day
  • Tuesday 23 December Normal working Day
  • Wednesday 24 December Office open 8.15 a.m. – 3 p.m. (limited engineers available)
  • Thursday 25 December CLOSED
  • Friday 26 December CLOSED
  • Saturday 27 December Engineer on call (OFFICE CLOSED)
  • Sunday 28 December Engineer on call (OFFICE CLOSED)
  • Monday 29 December Office open 8.15 a.m. – 5 p.m. (limited engineers available)
  • Tuesday 30 December Office open 8.15 a.m. – 5 p.m. (limited engineers available)
  • Wednesday 31 December Office open 8.15 a.m. – 3 p.m. (limited engineers available)
  • Thursday 1 January CLOSED
  • Friday 2 January Office open 8.15 a.m. – 5 p.m. (limited engineers available)
  • Saturday 3 January Engineer on call (OFFICE CLOSED)
  • Sunday 4 January Engineer on call (OFFICE CLOSED)
  • Monday 5 January Normal Working Day

At AC Services Southern, we hope we all can celebrate a successful Christmas 2025 and a happy new year!

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Published Date: 6th December 2025
Category: Blog, Events, News
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04 
Feb

Catering Food Trends in 2025

Catering Food Trends in 2025The catering world is an increasingly complex business. Some catering food trends in 2025 cut across the whole industry affecting all of AC Services customers. While others are specific. All will be affected by the increase in Employer’s National Insurance, when it comes in April. While only those serving alcohol will be affected by the changes in duty on alcohol in February. Together both impact on cashflow. Yet there are wider more positive trends that caterers need to consider for 2025.

Cashflow Challenges

The overall duty increase on alcohol averages at 3.6%. In more simple terms, red wine per bottle at 14.5% increases by 54p and gin 32p per bottle. The bad news for red wine drinkers, as calculated by the Wine and Spirit Trade Association, is that this means an overall 98p increase in the last 18 months!

In better news, there is a whole penny off the price of a pint of beer and there is some small producer relief for microbreweries. But it’s questionable whether this will actually help the nation’s pubs survive. It’s calculated that to recover the increase in NI, the cost of a pint would need to increase by 30-40p per pint. The average customer won’t notice the penny off, but will surely recognise the rocketing price of beer.

Four Essential Catering Food Trends in 2025

One of the established leaders in market insight, Mintel, has identified these key trends:

  1. Fundamentally Nutritious. The emergence of weight-loss medications is redefining consumer perceptions of ‘food as medicine’. This changes the established order. Diners will now look at their food to provide added functional ingredients as well as meeting daily essential nutrient needs.
  2. Rule Rebellion. We are some way from only white wine with fish, but we are now at the tipping point where consumers are hungry for brands that help them ‘break the rules’ in food and drink. The menu with some challenges to established thought is becoming mainstream not only haute cuisine.
  3. Chain Reaction. Food supplies are getting increasingly disrupted by climate change and political whim- Mexican avocados are 25% more expensive in the US today than yesterday. These changes impact on menus. The industry needs to educate consumers to welcome and trust new ingredients and flavours and new origins for established products.
  4. Hybrid Harvests. Catering needs to make the case for how technology and agriculture work together to benefit consumers, farmers and the environment. An example would be vertical farms for salads.

Restaurants and Wedding Venues

Fork and Field Catering focus on weddings but the trends they identify apply and can be adapted for the wider restaurant sector:

Sustainability. Not a new trend, but worth actively promoting is using fresh, local produce which reduces food miles and ensures high-quality meals. Sourcing ingredients from farms that look after soil health, increase biodiversity, and reduce water usage is becoming increasingly important as regenerative farming trends higher.
Zero-waste initiatives. Many caterers use compostable serveware, and partner with local charities to donate any surplus food to those in need. Minimize waste further by repurposing leftovers and using “root-to-stem” cooking.
Plant-forward feasts. Caterers are embracing the growing demand for plant-based cuisine, crafting delicious and innovative dishes that celebrate seasonal produce. This also recognises that innovative plant-based menus can cater to all dietary preferences.
Interactive food stations. These engage guests and create memorable culinary experiences. Grazing tables are like charcuterie boards and allow guests to choose. For old-timers, this is not simply a rehashed buffet table, but taking the whole experience approach.

10 Quick Thoughts on 2025 Food Trends

Catering businesses are increasingly time-poor so here are 10 one-liners. For fuller explanations see Cater Food Buying Group:

  1. The demand for meatless menus will remain strong; focus on more natural proteins, such as more exotic mushrooms, seaweed or algae to stand out.
  2. Sweet and spicy condiments are great enhancers to old and new menus; embrace the Swicy such as hot honey, habanero jam or tamarind chilli chutney.
  3. Protein-rich, full of omega-3s and delicious – seafood from across the globe offers excitement and health benefits; seek out global recipes for attention-grabbing dishes.
  4. World flavours are inspiring creative combinations in the kitchen but, diners desire sustainability and locally-sourced ingredients so shout about what you’re doing.
  5. Vibrant and exotic fruits are set to take over in 2025; they’re eye-catching and tasty additions to any menu.
  6. Diners with allergies, intolerances and special diets increasingly expect a variety of thoughtful menu options; don’t play it safe, actively plan these options though wider ingredient sourcing.
  7. While the burrata craze has not completely subsided, other cheeses are poised like bocconcini- small, soft, round and creamy mozzarella spheres and great tasting cultured dairy-free cheeses.
  8. Coffee has a growing number of plant-based milk alternatives. Almond and oat milk lead, but there is a rising desire for cashew, hazelnut and rice milk.
  9. Gen-Z is the generation driving the ever-expanding alcohol-free market, but despite this, their taste for tequila remains; put spicy virgin margaritas back on the menu!
  10. Health-conscious consumers, and those with diabetes, are looking for more natural forms of sweetness in their desserts in 2025. Time to experiment with dates, prunes, honey and agave, and ingredients such as the incredibly sweet monk fruit – 250 times sweeter than sugar!

Year End Reflections ?

For AC Services Southern, it’s interesting to see what colleagues are suggesting will be the Catering Food Trends in 2025. We look forward to reviewing the winning trends at the year’s end.

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Published Date: 4th February 2025
Category: Blog, Catering Business, Food Sourcing, News
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04 
Dec

Christmas Opening Hours 2024

Christmas Opening Hours 2024Already this week Christmas parties are happening, so we must be in December. At this busy time of year, the only thing our colleagues in the catering trades need to know from us is AC Services Christmas opening hours.

Why? Because your focus is to have a successful Christmas and New Year season to make the most of the demand for events. While for us, our focus, like the rest of the year, is to successfully provide high levels of customer service to keep your Rational ovens running. This is our season to deal with delayed oven service requests and unfortunate repairs. We’re here if you need us to keep your customers happy.

Thinking Ahead

Why not check now to see whether you’ll be running low on Rational cleaning materials? And take ten minutes today, to check your ovens’ servicing records and current niggles to reduce the risk of breakdown. If necessary, give us a call on 01454 322222 so AC Services can help.

Like you, we’re also planning to spend quality time with friends and family at Christmas. Time off is important. 2025 promises to be just as difficult a year as 2024, with the impact of the National Insurance increases and stubborn inflation.

A C Services Christmas Opening Hours 2024

If you need to contact us about your Rational ovens, we will be available as follows:

  • Monday 23rd December – Normal hours 8.15 am to 5.15 pm
  • Christmas Eve – Engineers on Call for Emergencies and office open 8.15 – 3.00 pm
  • Christmas Day and Boxing Day – CLOSED
  • Friday 27th December – Engineers on call and office open 8.30-5.00pm
  • Saturday 28th December – Engineer on Call for Emergencies
  • Sunday 29th December – Engineer on Call for Emergencies
  • Monday 30th December – Engineers on Call for Emergencies and office open 8.30-5.00pm
  • New Years Eve – Engineers on Call for Emergencies and office open 8.30-5.00pm
  • New Years Day – CLOSED
  • January 2nd 2025 – Open as normal – 8.15 am-5.15 pm

At AC Services Southern, we know how crucial this Christmas season will be for many in the catering businesses. We hope you have a profitable Christmas season and a Happy New Year!

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Published Date: 4th December 2024
Category: Blog, Catering Business, News, Rational
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03 
Oct

Making a Difference

Making a differenceEveryone in the catering trade knows that service is stressful.

Whether that’s food service when all the prep comes together or servicing the Rational ovens which make that possible.

Often running catering businesses, we think of our need for time, when we can just get away and relax. Well Helen, our MD did just that in September and at the same time did some good.

Stress

Stress is a funny thing in some ways. A life without stress removes the peaks and troughs that can make life enjoyable. Meeting the challenge and delivering great service makes the job worthwhile.

But we all also know that long-term constant stress is not good for body or mind. It’s particularly harmful for the heart and the circulation system. That is why it is good to take a break during the day and during the year.

Sadly, with things like covid and the cost-of-living crisis, catering has become even more stressful. Over the last three years, we have lost colleagues from heart problems as they have had to rise to those challenges. Which is why Helen on her break cycling from London to Bristol, decided to raise money for the British Heart Foundation.

Successful De-stress

Helen is not your archetypal cyclist. But that did not stop her from cycling 174 miles from central London. First along the Thames through Richmond and Windsor and then to Newbury along the many hilly country lanes. Across the downs via Hungerford to Devizes to pick up the cycle track along the canals to Bradford on Avon; and then to Bath and Bristol before finally home to Yate by train from Temple Meads.

The 4 days were not about speed rather an extended country ride. Amazingly for this September, the weather was fine and no rain. And yes, the muscles did ache afterwards but spirits were high.

Why? Helen decided that her ride would be in aid of the British Heart Foundation and is truly thankful for those who sponsored her. So far, she has raised over £1200, but is happy to receive more; if you can make a small donation  Together we can make a difference for our colleagues in catering and elsewhere.

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Published Date: 3rd October 2024
Category: Blog, Catering Business, News
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27 
Jun

Typical AC Services Monday

AC Services Office TeamLife is never dull in the ACS offices supporting catering businesses with their Rational ovens. Often what our Office Team copes with seems to go unnoticed. Today’s blog shines some light on Lynne, Neil, Allison and Helen’s work making sure customer’s problems are solved on a typical Monday.

AC Services Monday Emergencies

Bizarrely for some, our Monday starts on Sunday! We check in late Sunday afternoon with the engineer on call on the weekend to see if any calls were attended. And equally importantly those that have been carried over.

This means when Lynne opens up the office at 8.15; they are prepared for the email check from third parties, who want attendance often Monday and if not Tuesday at latest. There are also clients who’ve emailed rather than called. For us there is no difference. We need to respond. And immediately rejuggle our engineers’ visits to fit in the urgent ones with where the engineers are already attending on the day.

Of course, then the calls and emails start for those, who have waited until the office is open. Gone are the days of the office’s post-it whiteboard. This was like fighter command from old war movies. There was a constant rejuggling of the visits to efficiently deal with those that were next to each other. Today it’s a shared spreadsheet. But the activity of keeping our catering colleagues informed is still the same; typically by phone so we know everyone is updated.

Last in is often Helen. She is forgiven as we know she may have been on the phone solving problems already. There were the classic calls from the butchers at 6am and pub at 7. They got their problems sorted by 9 and 10 respectively. Both had very significant events that day so we understood their need; but these very early calls are thankfully the exception. More often Helen is redirecting an engineer from the route planned the previous week for more routine visits.

Supporting Our Customers and Our Engineers

Since ACS started in 1990, much has significantly changed in our office support. We have been running a fully automated service system for over a year now. This minimizes not only physical paperwork, but increases our responsiveness to calls from the information shared.

All jobs are placed on the system so that the engineers can use their mobile app to confirm which site they will be attending. Once there, all parts, timings and follow-up needs are shared. Lynne and Neil in the office can immediately save the jobsheet, prepare estimates should revisits be required, order non-stock parts, send copy jobsheets to third parties; and of course, raise invoices.

Not app-based are the necessary approval phone calls, while on the job for third party clients. Here the engineer informs the office so that Lynne can call the appropriate person for authorization to proceed. On the days she is in, Allison will take card payments if payment is required upfront or check the bank for Bacs payments.

Before leaving for the next job, the engineers always call in to doublecheck if the job on his system is where he is still going. Or whether an emergency has diverted him. This gives the office a chance to ring the customer with an eta. We can then ensure it’s convenient for us to attend at that time and for them to prepare for the engineers visit. We need access to left-hand side panel of the oven, often installed next to a wall. This can cause some disruption to the workings of the kitchen.

Paperwork, Parts and People

By no means are all Monday jobs, emergencies. Many are planned service calls either on regular maintenance plans or ad hoc. These may lead to estimates on costs to be approved or occasionally for parts not carried on the vans.

We repair most ovens first time with our 95+% first-time fix rate. But space constraints on the vans means we can’t carry everything. If parts need to be ordered Neil usually does this and then arranges either have them delivered direct to site or to the office for the engineer to take out.

Of course, once a part is used, it needs to be replaced on the van for when the engineers come in to restock. As Mondays calm down in the afternoon, we pick parts. This is something we do every day to ensure the appropriate van bins are ready for the engineers’ return.

Sometimes visitors come to the office to collect parts and cleaning products. This is when the office team actually get to meet our clients face-to-face rather than by phone or email. This is always a pleasure as it helps build relationships, upon which friendly efficient customer service is based.

For the ACS Office Team, the rest of the week is less manic. Not least as the emergencies are more evenly spread, until we get Friday! But that is a completely other story.

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Published Date: 27th June 2024
Category: Blog, Case Study, Catering Business, News
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31 
Jan

Seven Food Trends for 2024

Seven food trends for 2024 iced coffeeJanuary is the time for predictions. So what does AC Services think might be the top seven food trends to be aware of in 2024 for its catering colleagues?

2023 was all about the cost of living crisis and trying somehow to keep going, despite the significant increased costs in energy and food. This year inflation is lower, but still nowhere near what it was for the previous decade. Keeping a tight rein on budgets will continue, but the reliable five will still be a bedrock for success alongside the newer trends:

  • Classic comfort food;
  • Fast convenient quality food;
  • The simple done well;
  • Food which awakens the senses; and
  • Indulgence worth the price.

Seven Food Trends to Watch in 2024

Some of these trends have already emerged in earlier years, but are still gaining strength.

  1. Health and Wellness. There is increasing consciousness of healthy eating and the need for minerals, vitamins and probiotics. This means that food not only tastes good, but is believed to be doing us good. It’s part of that personalisation of food that can be quite difficult when cooking commercially.
  2. Plant-based Products. Gone are the days of a ‘vegetarian option’. Now we cater for flexitarians, pescatarians, vegans and others too long to list. Some are looking for a meat alternative to reduce their carbon footprint; others because of trend 1. 2024 might be the year that mock meat catches on. Either way not offering plant-based products is not an option.
  3. Ethics and Sustainability. The weather is increasing awareness of the need for action on climate and for everyone to take small and big steps. For catering colleagues offering packaged products, the need to reduce packaging and to use truly recyclable or compostable products is increasing. Fair Trade, local and animal welfare are also increasingly coming to the fore as the ethical choice.
  4. Global Flavours and British Fusion. Catering from the middle of the last century has increasingly taken inspiration from abroad. The British palate now reliably tastes global flavours. The opportunity is now to match those flavours with British classics with a twist of spice or presentation.
  5. Research shows that worldwide when eating out, 44% of customers say they enjoy the classics. 26% are looking for something new and different and a further 22% are looking for exotic flavours. The latter might be more tangy, nutty or toasty. This might underpin trend 4. But it might also be something simple. Some are predicting that 2024 will be the year of the cold coffee.
  6. Convenience and Value. This one is all about perception of the customer. Most customers understand the cost of living pressures for catering companies and that some trade-offs are necessary. We’ve all experienced the reduction or changes in package contents as manufacturers aim to maintain prices despite the increases. But sitting in a cold room in peak hours because heating is restricted to the main area, is a counterproductive saving.
  7. Trust and Tighter Supply Chains. Over the years AC Services has promoted local sourcing as the way to build stronger partnerships and to develop distinctive flavours. 2023 has caused many to review their suppliers based on reliability and openness. Working closely with all suppliers enables mutual flexibility and reduces obstacles.

December’s Judgement

The beauty of predictions is looking back on them and see what came true. We look forward to seeing how close we are in December with our catering colleagues on our seven food trends for 2024!

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Published Date: 31st January 2024
Category: Blog, Catering Business, News
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30 
Nov

Christmas Opening Hours 2023

Christmas Opening Hours 2023If we’re posting our monthly blog for November, it’s fewer than 30 days to Christmas. Almost time to start opening those advent calendars and to deck the premises with boughs of holly! As the busiest time of year, we’re aware that for many of you, the only thing you need to know from us is AC Services Christmas opening hours 2023.

Being Busy Bees

We know that you’ll probably only need these hours just in case the emergency happens that stops service. Like you, Christmas is one of our busiest times of the year as we assist catering colleagues with delayed Rational oven service requests and unfortunate repairs.

With Covid and cost of living crises, the cashflows of catering businesses have been hit hard. Delayed bookings for Christmas have increased uncertainty and the ability to plan effectively. Why not check now to see whether you’ll be running low on Rational cleaning materials? And take ten minutes today, to check your ovens’ servicing records and current niggles to reduce the risk of breakdown. If necessary, gives us a call on 01454 322222 so AC Services can help.

If you have a busy Christmas season planned after a quieter year, staffing might be a problem. This could either be in finding staff or ensuring that they are fully trained. Again, we know how you feel! This year from mid-December, one of our staff will be off to spend Christmas Down Under with her daughter.

Of course, we have a replacement ready to continue to deliver our recognised high levels of customer service. After all, we recognise that enabling colleagues to spend quality time with friends and family at Christmas is as important as doing business.

A C Services Christmas Opening Hours 2023

If you need to contact us about your Rational ovens, we will be available as follows:

  • Friday 22ndDecember – Normal hours 8.15 am to 5.15 pm
  • Saturday- Sunday 23rd – Engineer on Call for Emergencies
  • Christmas Eve – Engineer on Call for Emergencies
  • Christmas Day and Boxing Day – CLOSED
  • Wednesday-Friday 27th-29th December – Engineers on call and office open 8.30-5.00pm
  • Saturday 30th December – Engineer on Call for Emergencies
  • New Years Eve – Engineer on Call for Emergencies
  • New Years Day – CLOSED
  • January 2nd 2024 – Open as normal – 8.15 am-5.15 pm

At AC Services Southern, we know how crucial this Christmas season will be for many in the catering businesses. May we take this chance to offer our best wishes for a successful Christmas and a prosperous 2024.

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Published Date: 30th November 2023
Category: Blog, Catering Business, News
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31 
Oct

Trick or Treat for Halloween

Trick or treat at Halloween

Trick or treat is an appropriate question for us to ask when we’re posting so close to Halloween. Certainly, the last year has been full of tricks for UK catering businesses with only the occasional treat. And the fast-approaching Christmas season promises more of the same as parties hesitate to book knocking the trade’s planning.

All Hallows Even

There are those who of course bemoan the fact that Halloween has become so big as a newfangled Americanism. But is it? The 31st day of October is the day before 1st November. This in the Christian faith is All Souls Day. The day when Christians remember and celebrate the departed. The older name for All Souls is All Hallows and een is merely the eve of. It was always the night before a holy day.

In Mexico at the same time is the Dia Los Muertos, which runs for 2-3 days. Interestingly this predates the conquistadors, so was not the result of their European faith being imposed. Somewhat spooky that it occurs on exactly the same day and for the same purpose. Especially as there is no comparable day in other faiths.

Trick or Treat Questions

When the youngsters come round and knock on doors asking the question, do they ever expect the response to be trick? Most assume that it’s an opportunity to fill their bag with sweets. And heaven help the neighbour who puts in some interesting and usual flavours as a trick!

The question expects reward much like the order in the restaurant. But the latter doesn’t usually have 2 options for the server. Is the treat-giver at Halloween motivated by a genuine desire to please? Or by the fear of potential damage like fireworks exploding in drainpipes, when they were metal, as the trick? The equivalent restaurant question is perhaps “are you enjoying your meal” when the waiter always hopes for or assumes a positive answer?

Our Treat Question

Every year at Christmas we have a rush on cleaning supplies at the last minute, as clients suddenly realise they are short in the rush. This is just when we’re busy sorting out the last-minute maintenance calls or worse the breakdown stopping the client’s service.

Our treat for you is 10% off Detergent Tabs Active Green 150 (56.01.535), Detergent Red Tabs 100 (56.00.210) and Care Tabs 150 (56.00.562) when ordered by phone before 12 noon on 10th November 2023. This does not include shipping costs. The discount code is TREAT. And we can assure you, this is no trick! Happy Halloween!

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Published Date: 31st October 2023
Category: Blog, Cleaning Products, News, Rational
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26 
Jul

Measuring Customer Service

Rational Service Partner Winners 2023 AC ServicesFollowing our last blog on customer service being the core of our business at AC Services; we’ve quite rightly been asked how we measure success. Sometimes this is put more crudely as “prove it”! Our year-round measure is customer feedback. Our once-a-year measure is the Service Partner awards with our fellow Rational Service Partners across the UK.

AC Services Wins UK Rational Service Partner 2023

ACS has always done well in the annual awards to be the best Service Partner amongst all 40 UK Rational Service providers. In Rational Ovens’ 50th year we’re delighted to report that we came first. Time for a dual celebration for both achievements!

Rational is a German company. It uses a rigorous audit system to determine who should be crowned as the best each year. This includes the number of post-service questionnaires returned and the comments and scores they provide. They supplement this with how we perform in dealing with warranty calls, availability of van stock, recalls, first time fix rates, and attendance within 24 hours. Obviously also taken into account are any customer complaints of whatever nature.

The results were announced on 13 July at the end of the annual Rational Service Partner meeting. Helen said “It was great to win and be 1st place in the Rational Service Partner of the year. This recognises that putting customer service at the core of our business pays off. It also demonstrates Rational’s commitment to high standards of support for those in catering businesses”.

Customer Feedback

If you look around the various review sites, you’ll see happy customers commenting in the service provided by ACS. We were delighted to see this one recently:

Outstanding service. We needed a new Rational Oven converted from natural gas to LPG. We contacted them on Monday. Had a site survey carried out on Tuesday; and the conversion and commissioning on Wednesday. Helen and Denise in the office were very understanding. While engineer John told us what need to be done prior to commissioning…..The manager and chefs are over the moon” Druid Arms, Stanton Drew

Sometimes the feedback comes direct to us:

All paid. We can’t thank you enough for coming out so quickly, it was a nightmare not having an oven. We’ve had such amazing service from you all. Thank you”  read a recent email.

All this positive feedback gives ACS encouragement to continue to offer the highest possible customer service to all its clients. You’d expect nothing less from the Rational Service Partner of the Year 2023!

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Published Date: 26th July 2023
Category: Blog, Catering Business, News, Rational
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