Tag Archives: Rational Ovens
More than simply a swimming pool, the Clifton Lido in Bristol has gained a well-earned reputation for fine food. With a restaurant and a poolside bar, the former restored Victorian swimming pool has been designed for contemporary luxury.
Having first opened its doors in 1850, the swimming pool changed hands many times until its final closure in 1990. The threat of turning the building into flats was ever-present until 2006, when the Glass Boat company purchased the site. And following an extensive restoration project, the Lido opened to the public two years later. It now boasts a Grade II listing and a record as the oldest heated outdoor swimming pool in Britain.
Restaurant and Bar
The restaurant overlooks the pool on the original viewing gallery. It offers a relaxed and informal space with floor to ceiling doors sliding back to allow entry for the elements. The menus incorporate Moorish and Mediterranean cuisine, with a strong Spanish lilt, with ingredients sourced from small-scale hand-picked suppliers.
The set menu offers delicacies such as raw rhubarb, fennel, salted almond and goat’s curd salad for starters and warm North African mezze with falafel, tahini sauce and warm flat bread for mains followed by Basque-style burnt cheesecake, rhubarb and creme fraiche Pedro Ximenez and raisin ice cream for dessert.
The transformation of the venue into a chilled-out restaurant has been a resounding success, with “relaxed and unpretentious dining; where suits and robes sit cheek by jowl to enjoy great ingredients.”
According to maintenance manager, Paul Wyatt, the kitchen equipment has been instrumental in this success, with a three-year old Rational electric oven working hard in the kitchen to supply perfect cuisine to diners.
“We have an ad hoc contract with AC Services (Southern) with the oven” he explains. “It is serviced once a year but the company is always on hand should any minor problems arise.” Typically these issues comprise of general wear and tear due to the oven being constantly in use, but rarely, if ever do any big problems arise.
Paul has an affinity with Rational, as part of his job is to also look after the Bristol Glassboat restaurant.This is owned by the same company, and situated on Welshback in Bristol’s historic floating harbour. The venue has fast become an iconic eating house in Bristol, with tables that look out to the water through large, restored wooden windows, with views around the harbourside and to the city.
The restaurant opened 30 years ago, with the original boat dragged from the muddy waters of the river Severn and lovingly restored in the early 1980s. The Glassboat Brasserie menu consists of a classic French menu, carefully chosen and prepared using the best ingredients.
The food is simple in style but exquisite in taste, with a massive choice: rabbit terrine, cornichons, celeriac remoulade, provencale fish soup, aioli, rouille, crouton, fried pigs head, smoked eel and potato pancakes are just some of the delicacies on the menu.
And yet again, behind the success lies a Rational 101 SH oven, five years old and still going strong. “The big advantage of this appliance is that it is self cleaning,” continues Paul. “The chef just turns it on and it is ready for use. The reliability and performance is outstanding and plays a huge role in the continuing success and reputation of the Glassboat.”
If you venture deep into the heart of Cheltenham, you will find a hidden gem in the form of the Manor By The Lake. This exquisite Victorian mansion is located within seven acres of award-winning gardens and is a visual delight.
Picture perfect for any kind of celebration from corporate away-days to lavish weddings, the Manor By The Lake has a few tricks up its sleeve. Behind the intricately carved oak panels, ornately painted ceilings and marble fireplaces lies a pulsating and busy kitchen.
“We installed Rational ovens when the venue was converted five years ago as we had limited space. The building is also Grade II listed which brought with it restrictions on equipment usage. The ovens suited us perfectly in terms of providing an arena to produce our dishes. But once a month, Rational uses our venue as a Cook Live demo site.”
“80% of our core business is weddings, so on the days without events, we are able to accommodate the training staff and also learn more about the capabilities of the ovens ourselves,” he comments.
Because of the versatility of the Rational ovens, Norbert and his staff are able to offer total precision to guests. “Consistency is key,” continues Norbert. With upwards of 200 guests at a wedding, it is vital that all of the food choices arrive at the same time and at the correct temperature. The pre-programming function of the Rational ovens makes this possible every time.
Maintaining the Quality
The Manor retains AC Services (Southern) to monitor and maintain the equipment on a yearly contract. Sometimes, things go wrong such as a recent problem with a door. But as Norbert explains, AC Services solved the problem and a new part was ordered and delivered overnight. “Obviously things can go wrong in a busy kitchen but any problems are quickly and efficiently sorted.”
In the first year of opening, the Manor By The Lake covered 60 weddings ; last year for all events the total produced by the Rational ovens was 24,000 covers.
Norbert puts this down to the venue’s attraction as well as the ability of the kitchen to produce what the client wants. “We pride ourselves on delivering the client’s culinary requirements,” he continues. “The versatility of the Rational ovens allows us to cater for the current trends in diversity when it comes to food.”
Manor History Provides Venue
The Manor By The Lake began life as Arle Court, built between 1854-1858. In 1904 Arle Court and its contents went under the hammer in a two-day sale and was bought by a Herbert Unwin, a Yorkshire businessman. During the 1950s, Arle Court stood empty until it was purchased by Ealing Studios as headquarters and film location set.
In 2010, the Manor was put up for sale again and was purchased in 2013 by Tammy Madge and Michael Chittenden. They restored the Manor back to its former 1858 glory with enhanced facilities to create an exclusive use venue for weddings, special occasions and business functions. All of which makes it a truly picture perfect venue in which to serve high quality catering consistently.
Rational UK enjoyed a steady year in 2018 despite the ramifications, as yet unknown, of Brexit and global economic uncertainty.
The amalgamation of the Rational combi-steamers and Frima VarioCookingCenter® units under the umbrella Rational brand has successfully operated for almost a year. It has done what it promised by providing a complete solution for kitchen requirements from a single, reliable and reputable source. Everyone involved in the merger has applauded its successful and seamless implementation.
In the meantime, Rational UK is continuing its physical presence across the country with many shows and exhibitions already booked for 2019.
Locations include The Professional Kitchen Show at the NEC Birmingham in January; the Source Show in Exeter in February; and Expowest in Cornwall in May. Rational UK will also be exhibiting at the Restaurant Show and the Takeaway Expo in London later in the year. It’s always good to stop by the stand and find out what’s new for Rational UK.
As with industry as a whole, Rational UK’s future plans will be influenced by the outcome of Brexit. As an authorised Spares Partner at AC Services, we are keeping a wary eye on what might be impacted when the March deadline arrives. Currently some parts are guaranteed to be shipped from Germany within 24 hours. But whether this will change post-Brexit remains to be seen. And if it does what that will stretch to in the short term is anybody’s guess. We are committed to trying to maintain our current high spares supply levels.
To avoid post-March delay and to help us gauge the increased stock levels needed, we recommend that services are booked now. We can then create suitable buffer stocks of high-demand items to continue to offer our customary seamless service to all our customers. In addition, we’ll know what has been replaced recently in our customers’ units and what might need replacing later in the year. We can include this in our stock calculations to minimise disruption.
AC Services Team Update
On a more personal level, we are happy to report an excellent 2018. Our personnel are key to our continuing growth. Denise returned last year after ten years to the role as Service Administrator. Carolyn has been in her role as Accounts Administrator for a year. Kelly returned from Maternity Leave last year.
At our Christmas Party held at the Egypt Mill, Nailsworth we celebrated Senior Engineer Jon working for AC Services for 20 years. Helen said “20 years’ service is a remarkable achievement in most industries. But particularly amongst catering business that have seen significant change over that time. I’m glad we have Jon’s professionalism, experience and dedication to rely on”
Sometimes things go wrong. The best laid plans and all that can be thrown into total disarray for the most unforeseen reasons and, having carried out a recent poll amongst close friends, maybe I can make you understand the importance of pre-empting Christmas disasters.
Most of us can cook: although we may not in the league of genius then again, we all have at least one recipe which we claim as our signature dish. Most of our knowledge has been gained either by practice, by copying or by experience but sometimes however careful you may be, things go wrong.
Take Doris for example. Her first attempt at Christmas dinner could so nearly have ended in disaster. She planned everything to the letter, from ingredients to cooking times to presentation. On Christmas Eve, it horrifically dawned on her that her oven was too small for the Jurassic-proportioned bird she had so naively ordered from Mr Cleaver, the local butcher. Mr Cleaver had assured her that a 25lb turkey would be perfect for the four of them.
Luckily, a relative offered to cook the bird and bring it round on the day which would have worked perfectly had Edna not indulged in a few breakfast eggnogs causing her to trip and drop the bird on the road outside. With nothing else to do, they quickly scraped it up, transported it unseen to the kitchen and spent half an hour picking out the most obvious stones and debris. Surprisingly given the circumstances, Doris’s first Christmas dinner was deemed a triumph. No-one was any the wiser until many many years later.
Light Bulb Moment
Then there was the occasion when Chardonnay ran out of shallots while preparing her famous signature gravy at her sister Ava-Louise’s house. She asked sister if she had any more, eliciting a puzzled response.
“No, sorry, I forgot to buy shallots.”
“But I’ve just peeled loads of them!”
“Eh? Where did you find them?”
“In a bag on the floor, next to the fridge.”
“WHAT?? Those are my spring flowering bulbs I bought from the garden centre last week!”
“Alexa, are daffodil bulbs poisonous?!”
They’re not by the way.
Praise to the Caterers
I’ve muddled through over the years but this year, I am praising the caterers for the following reason. Having been lumbered with hosting Christmas dinner this year, I decided to ask the guests, all family, for their preferred choices.
My eagerness to please soon turned to horror as it dawned upon me that I was in no way, shape or form cut out for mass catering. Within our close-knit family, one is fully-fledged vegan, two vegetarian, one caffeine intolerant, two lactose intolerant and one is borderline type 2 diabetic. One suffers from coeliac disease, one from Crohns, another can’t eat gluten and two won’t eat ANY vegetables WHATSOEVER. Put any form of nuts within smelling distance of the mother-in-law and one of us will need to be sober enough to apply an epi-pen.
A frantic group chat to sympathetic friends solved the problem. Last minute booking for twelve at the local hotel it is. I am simply not prepared to take the risk. Let the experts take the strain.
So if you are eating out this season, make sure you appreciate what it takes to cater for a diverse clientele in terms of training and learning and applying the knowledge to produce mighty fine food for all. And if you are a caterer, just make sure the Rational oven is Christmas ready!
Have a wonderful Christmas from the team at AC Services (Southern).
NB All names have been changed to ensure a happy family Christmas!
So the big day is not far away, for which the country stocks up on totally unnecessary items for the festive period just in case they are needed. It’s amazing what you find on your shelves in February.
But rejoice, it’s at least another year before we hear those dreaded words again – Black Friday – and to put it in a political context, it’s only two more Brexit ministers till Christmas.
Shops have initiated Operation Santa Claus Frenzy and kids are busy writing lists using the Argos catalogue as a template.
If you followed my advice, you will have ordered the necessary cleaning accessories and booked to have your oven checked over before the holidays begin. If you haven’t, then get on to it today. Put it on that list! For those who live by the chaos theory, although the offices are closed on the key dates, we will still have engineers on call on the days in between because we know that sometimes bad things happen at the worst possible time. But just in case you are in any doubt, see below for clarification of our Christmas working hours.
AC Services Christmas Opening Times 2018
Here are AC Services Christmas opening times for 2018:
- Thursday 20th December – normal opening hours – 8.15 a.m. to 5.15 p.m
- Friday 21st December – normal opening hours – 8.15 a.m. to 5.15 p.m
- Saturday 22nd December – office closed – Engineer on call for emergencies
- Sunday 23rd December – office closed – Engineer on call for emergencies
- Monday 24th December – Christmas Eve – office open – 8.15am to 3 p.m
- Tuesday 25th December – Christmas Day, CLOSED
- Wednesday 26th December – Boxing Day, CLOSED
- Thursday 27th December – office open 8.30 a.m. – 5 p.m. (engineers available)
- Friday 28th December – office open 8.30 a.m. – 5 p.m. (engineers available)
- Saturday 29th December – office closed – Engineer on call for emergencies
- Sunday 30th December – office closed – Engineer on call for emergencies
- Monday 31st December – office open – 8.30am to 3 p.m
- Tuesday 1st January – CLOSED
It’s back to normal working hours on Wednesday 2nd January.
If you have an emergency with your appliance telephone 01454 322222 and press the appropriate option so we can help you as quickly as we can. If you have a non-urgent issue, leave a message for when the office is next open.
Importantly, don’t forget to order stock parts and cleaning products. The VERY LAST DATE for guaranteed Christmas delivery for an order to be placed is Wednesday 19th December at 5 p.m. We recommend that you CHECK your stock now, to make sure that you have everything you need.
We all forget something at this time of year. Sometimes the little things don’t matter, like forgetting to stock up on batteries for those annoying, noisy little gadgets that relatives take great delight in buying for the younger members of the family. But if you run out of cleaning products for your appliance, then it could be very costly indeed.
You must make sure that you have equipped yourself with plenty of oven cleaning materials.
Rational Self-Cooking-Centers have automatic cleaning programmes built into their software which makes life a lot easier. When combined with the right proprietary cleaning materials from AC Services, the ovens are not just clean but hygienic. A word of warning: using non-compatible products can cause long-term damage to your oven, can invalidate any warranty and can cause all sorts of costly problems, so make sure that you buy the products from us. It’s akin to putting petrol into a diesel car.
The most important thing is not to forget to place your order for your oven cleaning materials in sufficient time. If you are a catering establishment, there are so many things to consider at Christmas: the food, the décor, the orders, the extra staff…it all mounts up.
And most people have a tendency to leave things until the last moment. When they finally do remember, or simply get around to doing it, it’s often too late. So don’t leave it to the last moment to order your cleaning materials.
Lucky for you, our online shop is a lifesaver! Our aim, as always is to maintain the highest levels of customer service and although online sales may appear simply impersonal transactions, we still want to maintain the personal touch by making it a fast and simple process. It takes no time at all to enter an order and wait for the despatch of the goods.
The On-line Rational Cleaning Range
Our cleaning products are as follows:
- Rational Oven Cleaner Tab (x100): highly concentrated tablets specially developed. A new complex set of active ingredients designed to guarantee maximum cleaning power.
- Tablets for Rational Oven Care (x150) with special scale-dissolving ingredients contained to prevent limescale building up. They give reliability without a water softener and the need for time-consuming descaling.
- Rational Rinse Tablets (x50) highly effective care products ensuring active protection.
- Rational’s Grill Cleaner (10 litres) for use with a hand spray gun.
- Rational Rinse Aid (10 litres).
To order your Rational cleaning products, simply go to our online shop or call us on 01454 322222 for more advice.
When does the party season start for you? And when does it finish? New Year’s Day? What’s on all the menus? Turkey? Goose? Beef? Vegan platters? These are all pressing decisions! And let’s not forget the most important one – is your Rational oven Christmas-ready?
For those in catering, the oven is the most important gift over the festive season. If it breaks down, no amount of batteries or prayers will put it right. And few will be willing to sacrifice their own Christmas spirit to rush over to fix it.
There you have it, best case scenario – Christmas dinner ruined. Worst case scenario – frustrated and angry diners, potential court cases and an establishment with a very bad reputation. For restaurants and eateries who are planning to serve sumptuous banquets on and before the day, this could be catastrophic.
There is a solution: get your oven serviced now. Don’t wait for December, call AC Services (Southern) and avoid any last minute rush. We can guarantee that up until Christmas Eve, our engineers will be working flat out to cope with the inevitable panicked last minute rush!
Moreover, why not consider setting up a regular contract so that you can have peace of mind that your oven is looked after all year round? We have a number of options that suit both budget and business.
Value for money
What will you get for your money? Typically engineers will sort any of those annoying little faults that can compromise performance, if left unchecked. We keep our vans fully stocked so we can deliver a fix on the first visit in more than 95% of call-outs whilst we are with you.
- function testing and commissioning of elements
- checking the operational mode of water, gas and electrical connections
- testing electrical components, gas specific parts and steam generation.
You don’t even have to fret about forgetting the date of your scheduled Rational oven service. Every customer who gets their oven serviced will be issued with a reminder the month before it is due next year. So there’s no reason for you to conveniently forget!
Finally, make sure that you have plenty of oven cleaning materials in stock. Rational Self-Cooking-Centers have automatic cleaning programmes built into their software. When used with the right cleaning materials you get cosmetic and hygienic cleanliness.
Be prepared and make sure your Rational oven is in working order for Christmas service. Call us now and we can calmly talk you through the options available on 01454 322 222. Then you’ll have peace of mind that the Christmas season will go ahead as planned.
It barely seems any time at all since the last Restaurant Show but apparently, it has been a whole year. And last week, it returned to Olympia in London. The Restaurant Show 2018 incorporated The Bar and Pub Show and the Catering Equipment Expo.
These three brought the hospitality industry together. Catering for those owning, operating and working in restaurants, hotels, pub, bars and hospitality establishments across the UK.
As always, the event attracted hordes of visitors for companies showcasing their products. Seminar subjects were wide ranging. From digital storytelling: the secret ingredient for social media success to what’s next for casual dining and some strong advice on creating the ultimate cheeseboard!
Other topics included combining the art of hospitality with smarter technology and the influence of the fast-moving world of coffee as well as the importance of the correct background music to create exactly the right ambience.
National Chef of the Year
One of the highlights of the three-day event was the National Chef of the Year competition. This has been running since 1972 and has become one of the UK’s most respected and sought-after culinary titles.
The ceremony saw Kuba Winkowski, head chef from The Feathered Nest Inn crowned as the new National Chef of the Year. His menu included native lobster, oyster emulsion, Yorkshire grouse, quince, and sticky toffee dessert. The runner-up spot went to George Blogg, head chef at Gravetye Manor. With Derek Johnstone, head chef at Borthwick Castle taking third place in the dramatic cook-off.
The Catering Equipment Expo proved to be the place to get a great deal on the latest products. A range of catering equipment was on display, from cookers to fridges and those strange-looking but essential items that only a cook can recognise. Among the exhibitors was Rational displaying its SelfCooking Center and VarioCooking Centers.
Food Glorious Food
Food and drink, obviously were plentiful with over 400 suppliers exhibiting at this year’s event. New products included Drunken Dairy Ltd’s selection of booze-infused dairy and free-from ice creams and vegan sorbets. The Handmade Cake Company launched its Vegan Belgian Chocolate Cake, specially designed to be 100% vegan.
The Restaurant Show 2018 celebrated its 30th birthday with an abundance of products, seminars and events aimed at anyone involved in the catering industry. Visitors were delighted with the range of advice and new initiatives aimed at maintaining the restaurant industry’s standards in the modern world, with everything needed to sustain a successful business under one roof at Olympia.
Summer has all but evaporated with the promised Indian summer failing to materialise. It’s time to put away the flip-flops and sun-cream and turn our attention to the winter months. For most, it’s terrifyingly close to the countdown to Christmas. Even John Lewis is confusing us with a pre-Christmas Christmas advert. For thousands of people in care homes, autumn as with winter bring other worries.
Hundreds of care homes are not meeting legal standards. These specify that food should be “suitable to sustain life and good health” says a report published in the Independent. Over the past three years, Care Quality Commission (CQC) inspectors have found numerous older people’s care homes failing on the legally required standards for nutrition and hydration. The most serious cases involve residents lasting almost a week with the equivalent of two cups of water and “minimal food”.
To meet the standards, regulations specify people’s religious and dietary needs must be catered for and adequate food provided. A survey conducted in March suggested “abuse” of older people, such as not giving enough time to complete meals, occurs in 99% of care homes. This is driven largely by staff shortages.
This is an issue that has to be addressed fast. A recent study shows that demand for care home places will rocket by more than three quarters in less than 20 years. Almost 190,000 more elderly people will require care by 2035.
If we look at catering, there’s a very worrying issue in that qualifications for care home catering are virtually non-existent. In fact, the first professional catering qualification for health and social care catering (Level 2 Award in Professional Cookery in Health and Social Care) was only officially approved by the Ofqual Regulated Qualification Framework in 2017.
The National Association of Care Catering (NACC), Hospital Caterers Association (HCA) and the awarding body of the Institute of Hospitality (IOH) developed the Level 2. It is designed for health and social care settings and offers an awareness of diet and appetite issues. It covers nutrition, hydration, food modification. Also included are the effect of dysphagia on patients and how to plan, prepare, cook and finish food for this condition.
Peter Ducker, Chief Executive, Institute of Hospitality, said: “Caterers in hospitals and care homes now have their own rigorous and specific qualification for their unique training needs. This may encourage more people to choose health and care catering as a…profession and we would urge all organisations that work in the field of health and social care to make the new qualification available.”
Funding for care homes is high on the agenda for all political parties. Not least because the belief is that the industry is at crisis point. This means inevitably that something will change soon, hopefully for the better. Having an infrastructure in place, such as specialist qualified catering staff is a positive and proactive move. With apprenticeships now back on the agenda as an alternative to higher education, there is the opportunity to recruit a new generation of chefs with a brand new qualification.
AC Services (Southern) maintains a number of Rational appliances at care homes across the South West and South Wales. We recommend Rational ovens to those care homes looking for reliability, performance and quality with their cooking requirements.
One of the most important aspects for any company is offering customers what they need and what they want. At AC Services (Southern) we pride ourselves on our service and our commitment to our clients in pre-empting problems through our service packages.
However, there is also the issue of consumable sales. Again, we are proud of the accessibility of our online presence in offering accessories and cleaning products. Much as we enjoy hitting the road to visit our customers, having an online shop is essential.
Our aim, as always is to maintain the highest levels of customer service. Customer service is usually defined as the act of ensuring customer satisfaction through product and/or services and we strongly believe in the old adage, ‘people buy people’.
We are renowned not only for our efficiency, but also for our attitude. Although online sales may appear simply impersonal transactions, we still want to maintain the personal touch. This is why we promote as many deals as possible. For instance, you can take advantage of our flat shipping rate with a £12.50 discount when used in conjunction with the code freeship. NB other charges may apply for bulk or non-mainland UK shipping .
We have introduced this deal because we are aware that we may not appear the cheapest for the Rational cleaning product you need when it comes to shipping products that fall into the hazardous goods shipment bracket. This is wholly because we use a flat rate cost contribution to shipping rather than reduce the headline cost of the product and ramp up the delivery cost.
Besides, an online sales presence is often time-saving not just for the customer but also for us. It takes no time at all to enter an order and wait for the despatch of the goods. For us, a last-minute Friday morning order for stock from a customer who hasn’t realised the extent to which stocks have dwindled could save us an emergency dash up the M5 (in rush hour, on a Friday, on the day the school holidays begin).
The On-line Rational Range
AC Services provides a full range of Rational cleaning products targeted at ensuring long-term care as a key to lifetime performance of your oven. Remember, if you have more than one Rational oven, then you may need different cleaning product combinations.
- Rational Oven Cleaner Tab (x100): highly concentrated tablets specially developed. A new complex set of active ingredients designed to guarantee maximum cleaning power.
- Rational Oven Care Tablets (x150) with special scale-dissolving ingredients contained to prevent limescale building up. They give reliability without a water softener and the need for time-consuming descaling.
- Rational Rinse Tablets (x50) highly effective care products ensuring active protection.
- Rational Grill Cleaner (10 litres) for use with a hand spray gun.
- Rational Rinse Aid (10 litres).
For water filtration, the products are the Brita Purity 1200 Quell ST Filter Cartridge or the 600 Quell ST Filter Cartridge.
To order your Rational cleaning products, simply go to our online shop. Don’t forget to use the coupon code freeship valid until 28th September. Or call us on 01454 322222 for more advice.