Tag Archives: Maintenance

28 
Sep

Rational Service and Maintenance

service and maintenance for a full house

 

English is a difficult language to learn. Why? Because we repeatedly use the same word said in the same way to mean completely different things. Take the word ‘service’ for example. Or rather don’t; because when we did this around the office, colleagues were coming back the next day with even more meanings.

Generally, at A C Services Southern we talk about 3 main types of service. Of which service and maintenance of Rational ovens is the core of what we do. This doesn’t stop us having to clarify what others mean when they use the term service.

Food Service

We work with colleagues across the catering sector. For virtually everyone food and drink service is what they are about. Before service comes prep, but everyone knows when the rush will begin as customers come to the restaurant, bar, café or mass catering outlet.

Whether those rushes are greater than commuters using train and bus services is difficult to say. Some colleagues might even use a dinner service of crockery to highlight the formality of the meal and an older meaning of the word. What is simply true that without prepared food and drink there would be no business for the sector.

Good Service

Most are driven by the need to give and be recognised for giving good service; not just simply delivering the food to the counter or table. This service is about attending to the clients’ needs and surpassing their expectations. Is this why tips are often call service charges?

We, of course, in the last year have been recognised by Rational as being the best customer service partner in the UK. It means that we ensure we understand our clients’ needs and then fulfil them as effectively and professionally as possible.

Service and Maintenance

For us, this is another way of saying protection and prevention. Service and maintenance is all about the little things that prevent the bigger problems. Like using the appropriate tablets and cleaning materials for your Rational oven at the recommended times. Or the regular visit we have with many clients. Like a car service that fixes stuff or keeps an eye on things to advise on likely forthcoming issues.

What service is not, is repair. Repair is when disaster happens and the oven is broken. It requires an early fix, ideally today and is completely unplanned. The opposite is thinking now when to book your Rational service for the Christmas peak season and ordering your cleaning materials today.

As a company wit put it; not asking for service and maintenance is asking for the later emergency breakdown call for a broken oven. A repair means no food service, which is poor customer service adversely affecting the company’s debt service and probably leading to language not suitable for a religious service!

Talk to our team today, as we’re always at your service on 01454 322222!

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Published Date: 28th September 2023
Category: Blog, Catering Business, News, Ovens, Rational, Service plan
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26 
Feb

A Day in the Life of an AC Services Engineer

Rational Oven Service and RepairAC Services Southern’s business is all about keeping catering’s Rational ovens going through maintenance and repair. We have a group of trained engineers out on the road for almost 365 days a year. We’re often asked what do they do? So, here’s Jon’s day on a Monday at the end of January.

Monday Morning

Preparations for the first calls of the week are always done on a Friday with phone calls to confirm it’s still ok to attend. (The rest of the week, it’s the afternoon before.) This allowed Jon to collect late on Friday afternoon, the required spare parts for his first two jobs. These had both previously been estimated.

Jon lives in Weston. So a 40-mile drive to JD Wetherspoons William Dampier to complete 2 different estimates at the same time. One had been made in December and a second fault occurred in January. Combining reduces the inconvenience and interruptions on the kitchen; as it typically continues to work around our engineer. It’s also more cost effective given third party maintenance contractors often need a visit to fault find and a second to repair. Having arrived at 9.30, Jon was away by 11.45 with both ovens fully back in service.

His next job was in South Petherton some 9 miles away at the Lopen Raj. They had become a customer of ACS in September 2022, when they called us to service one of their ovens. At the beginning of January in a deep clean, they had moved the oven. Unfortunately they caught the dial and pulse generator, which had snapped off. We’d called the next day to repair only to discover after calling Rational to confirm, that the Raj had a unique pulse generator. This needed to be ordered. With the proximity to the William Dampier it was convenient for all to slot this job in next. Jon completed the job by 12.30; not bad given the travelling time.

Monday Afternoon

At the start of the day, Monday afternoon was clear of appointments; but Jon has been an ACS engineer for 24 years and knows that will never be the case. Overnight Wagamama Trowbridge had placed a service call via their app requiring an urgent visit on Monday. Two of their ovens, a combi duo stack and another oven, had no function. Jon headed 50 miles North to thoroughly test the ovens. As a result, he upgraded their software to the latest settings and identified that the cause of the issue was an electrical supply fault. This required an electrician to correctly rate the circuit breaker in the fuse box.

Day over you might think as gone 3.00, but no. We’d had a call from a school with a report that the oven was not getting hot enough. The visit needed to be after the lunch break. Sadly, the cause of the fault was operator error, with oven temperatures set to Fahrenheit not Centigrade. On the plus side Jon also resolved a software update problem on the same machine.

Only Half the Story

With Jon home by 6.00, you might think that was a busy day, but it doesn’t explain the half of it. Engineers have to:

  • Do a mental health and safety risk assessment when on site particularly with other staff working around them in small spaces
  • Write out job sheets and explain them to chefs or maintenance contractors about what they’ve done or found
  • Take HACCP and service data from the ovens, ensure software is up to date and upload new software where appropriate from the Rational portal.
  • Fill out mileage forms and ensure vans have fuel. Then there’s the part numbers for the estimates and job sheets. And reporting on parts fitted for the bill.

We could go on, because added to all of this is the customer service and back-office staff that get the engineers efficiently to our catering colleagues in need. But we’ll leave that to another time, while we thank Jon and our other engineers for their greatly appreciated hard work.

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Published Date: 26th February 2023
Category: Blog, News, Rational, Service plan
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27 
Sep

World Cups and Catering Reality

World Cup Gold forecast or bustSeptember has been a month of change and upheaval in the UK. The last quarter of 2022 will present increased challenges to the catering sector. Some are unavoidable. The increases in the costs of food and drink and in energy will not go away. These increase uncertainty on the ‘normal’ Christmas rush. While others provide possible opportunities such as the 4 World Cups.

Energy Costs

The Energy Bill Relief Scheme will fix gas and electricity prices for all firms for six months from 1 October. This provides some relief for businesses on their energy costs but they will still remain very high compared to last year. Now is the time to take those longer-term measures that catering businesses have been putting off. These will pay off in the short and medium term. Consider:

  • Using plug appliance monitors to identify the energy vampires in the kitchen and elsewhere
  • Using LED lights eg for the floodlights for outside areas where 30-90% savings can be made
  • Food prep and storage areas account for 40% of energy use in restaurants. Defrost, maintain and clean fridges and check the door seals for leakages. The same applies for ovens!

The cost of living crisis will make trade more variable. This might mean turning appliances off, rather than just leaving them on standby. And closing off some areas to use heat more effectively.

It’s good to take some learning from the management of the Queue for the lying-in-state. What is key is effective communication so that the public can understand and be prepared.

When I was young and the pub was getting full, the landlady allowed us to use the back bar. She always told us: “the room will take an hour to heat; and mind we turn off the thermostat, the lights and shut the door when we leave, putting our glasses on the bar”. The same applies today: people will respond positively, if told nicely what and why.

World Cup Opportunities?

World Cups take time from the opening matches to the grand finals. Spread over October to November we have:

  • In New Zealand, the Women’s Rugby Union
  • In England, the Men’s Rugby League
  • In Australia, the Men’s Cricket T20.

While on 21st November the Men’s Football World Cup kicks off in Qatar and runs through to December 18th. With England and Wales both in Group B, like the other world cups, the early matches could be useful opportunities for one-off events. Then it may be a case of how far England progress as to what events could be laid on to bring people together profitably. Although for some catering businesses a big football-related event the Sunday before Christmas, would not be ideal!

Catering Business Necessities

At AC Services, we ‘ve had a very busy summer working with catering businesses to make sure their Rational ovens are serviced and ready to deliver. This year more than previous years, it’s important to think early about the end of year demands.

  • Calling us in October, means we can schedule a service that’s convenient.
  • Ordering your cleaning materials on-line by 1st November, means we can manage our stocks and lead times from Europe and deliver in good time.
  • If the unfortunate occurs and you have a breakdown, as always, we’ll get to you as soon as we can so you’re back in service and making money.

Why? Because we want to be still working with as many of our catering colleagues as possible, when the Coronation comes in the summer of 2023; whichever forecast is right.

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Published Date: 27th September 2022
Category: Blog, Catering Business, News, Online Sales, Rational
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31 
May

Saving Cash and Service

ServiceWith the Jubilee celebrations, you can imagine the week of service phone calls AC Services had last week!

But to be honest being prepared is good. What we’re not looking forward to are the crisis calls during the celebrations. Those times when with the peak number of paying customers, a machine fails.

Sometimes it’s the result of a small fault ignored, that then has expensive consequences. And with everyone trying to save money after Covid, the number of those type of calls is increasing.

Small faults can become big problems

Running a catering business today is stressful enough without people adding to that stress with scare stories. But the ones below are real examples that have happened to catering colleagues recently:

  • Door gaskets over time wear or become damaged and so need replacing. Stacking ovens increases the chances of knock-on effects. The top oven leaks from a worn gasket onto the oven below. This takes out the control PCB and other components. Depending on the model, prices for a replacement PCB costs from £1080 upwards; while door gaskets start from £60.
  • Another result of worn door gaskets is that steam escapes. One effect of this is the ovens don’t cook correctly interrupting the smooth flow of service. Another is putting the oven on overnight clean, can end up coming back to a flooded floor.
  • Steam can cause no end of damage to various components and PCBs. An easy way in is through the overlooked cracked glass on a light bulb fitting. Or it could be a steam or drain hose failing that takes out the fan motor starting at £560.

Servicing is the cost-saving answer

Staying in business is about balancing cost with risk. Regular Rational servicing reduces the risks of fault repairs in mid-service that create lost revenue and unhappy customers. Don’t let the maintenance niggle grow into a costly fault from lack of servicing.

When servicing, we check multiple parts. To see what we cover please check out our May 2022 service checklist. A booked service call allows us to spend up to 2 hours on your oven. Servicing prices start from £195 plus VAT, dependant on model and avoids potential untimely costly repairs.

After the weekend is over, just check when you last had your Rational ovens serviced or whether there is a small fault that needs fixing. Then give our friendly team a call on 01454 322222.

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Published Date: 31st May 2022
Category: Blog, Catering Business, News, Rational, Service plan
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22 
May

Dining at the Bristol Lido and Glassboat

Bristol Lido

More than simply a swimming pool, the Clifton Lido in Bristol has gained a well-earned reputation for fine food. With a restaurant and a poolside bar, the former restored Victorian swimming pool has been designed for contemporary luxury.

Having first opened its doors in 1850, the swimming pool changed hands many times until its final closure in 1990. The threat of turning the building into flats was ever-present until 2006, when the Glass Boat company purchased the site. And following an extensive restoration project, the Lido opened to the public two years later. It now boasts a Grade II listing and a record as the oldest heated outdoor swimming pool in Britain.

Restaurant and Bar

The restaurant overlooks the pool on the original viewing gallery. It offers a relaxed and informal space with floor to ceiling doors sliding back to allow entry for the elements. The menus incorporate Moorish and Mediterranean cuisine, with a strong Spanish lilt, with ingredients sourced from small-scale hand-picked suppliers.

The set menu offers delicacies such as raw rhubarb, fennel, salted almond and goat’s curd salad for starters and warm North African mezze with falafel, tahini sauce and warm flat bread for mains followed by Basque-style burnt cheesecake, rhubarb and creme fraiche Pedro Ximenez and raisin ice cream for dessert.

The transformation of the venue into a chilled-out restaurant has been a resounding success, with “relaxed and unpretentious dining; where suits and robes sit cheek by jowl to enjoy great ingredients.”

Rational Oven Bristol

According to maintenance manager, Paul Wyatt, the kitchen equipment has been instrumental in this success, with a three-year old Rational electric oven working hard in the kitchen to supply perfect cuisine to diners.

We have an ad hoc contract with AC Services (Southern) with the oven” he explains. “It is serviced once a year but the company is always on hand should any minor problems arise.” Typically these issues comprise of general wear and tear due to the oven being constantly in use, but rarely, if ever do any big problems arise.

Glassboat Bristol

Glassboat Bristol

Paul has an affinity with Rational, as part of his job is to also look after the Bristol Glassboat restaurant.This is owned by the same company, and situated on Welshback in Bristol’s historic floating harbour. The venue has fast become an iconic eating house in Bristol, with tables that look out to the water through large, restored wooden windows, with views around the harbourside and to the city.

The restaurant opened 30 years ago, with the original boat dragged from the muddy waters of the river Severn and lovingly restored in the early 1980s. The Glassboat Brasserie menu consists of a classic French menu, carefully chosen and prepared using the best ingredients.

The food is simple in style but exquisite in taste, with a massive choice: rabbit terrine, cornichons, celeriac remoulade, provencale fish soup, aioli, rouille, crouton, fried pigs head, smoked eel and potato pancakes are just some of the delicacies on the menu.

And yet again, behind the success lies a Rational 101 SH oven, five years old and still going strong. “The big advantage of this appliance is that it is self cleaning,” continues Paul. “The chef just turns it on and it is ready for use. The reliability and performance is outstanding and plays a huge role in the continuing success and reputation of the Glassboat.”

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Published Date: 22nd May 2019
Category: Blog, Case Study, News, Rational
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05 
Dec

Christmas 2017 Opening Hours

AC Services Christmas 2017 Opening HoursWe are now into December and coming to the end of an astonishing year in history. Changes are afoot which will affect us all but before anything is finalised, we have Christmas to look forward to.

Hopefully, you will have ordered the necessary cleaning accessories and have had your oven checked over before the holidays begin.

But rest assured that although we are closed on the key dates, we will have engineers on call on the days in between.

There are a few simple tips to help you look after your oven and ensure that it is running to its maximum capacity. Have a look here for a list of useful tips for cleaning and maintenance.

AC Services Christmas 2017 Opening Times

Here are AC Services Christmas 2017 opening times:

  • Thursday 21st December – normal opening hours – 8.30 a.m. to 5.15 p.m.
  • Friday 22nd December – 8.30 a.m. – 4.30 p.m.
  • Saturday 23rd December – office closed – Engineer on call for emergencies
  • Sunday 24th December – office closed – Engineer on call for emergencies
  • Monday 25th December – office closed
  • Tuesday 26th December – office closed (can’t face any more turkey)
  • Wednesday 27th December – office open 8.30 a.m. – 5 p.m. (engineers available)
  • Thursday 28th December – office open 8.30 a.m. – 5 p.m. (engineers available)
  • Friday 29th December – office open 8.30 a.m. – 5 p.m. (engineers available)
  • Saturday 30th December – office closed – Engineer on call for emergencies
  • Sunday 31st December – office closed – Engineer on call for emergencies
  • Monday 1st January – office closed.

It’s back to normal working hours on Tuesday 2nd January.

If you have an emergency with your appliance telephone 01454 322222 and press the appropriate option so we can help you as quickly as we can. If you have a non-urgent issue, leave a message for when the office is next open.

REMEMBER

Leave nothing to chance. We understand that you will have a lot to remember for the festive season but don’t forget to order stock parts and cleaning products.

The last date for guaranteed Christmas delivery for an order to be placed is Wednesday 20th December at 5 p.m. We recommend that you CHECK your stock now, to make sure that you have everything you need.

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Published Date: 5th December 2017
Category: Blog, Cleaning Products, News, Rational, Service plan
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28 
Nov

Last Call for Christmas Service

Keeping Rational ovens workingThere is no excuse for not knowing what is happening. The adverts are on the television. The decorations are up in the high street and we’ve just survived Black Friday. Not to mention the start of I’m a Celebrity and the Ashes! Yes, Christmas is just around the corner and here at AC Services (Southern), we are advising all of our customers to pay special attention to their ovens NOW.

From extensive experience, ovens are generally overlooked in the run-up to the big day.  Food takes priority: the turkeys have to be ordered, the menus finalised and the staff rotas arranged.  So the oven gets forgotten.

However, take time out to check essential items, especially cleaning materials. Order your materials before Christmas and avoid time-consuming manual cleaning and worst case scenario, appliance failure when you need it most. Over Christmas, you need your Rational oven to be performing at its peak.

Order Cleaning Products

Make sure that you have plenty of oven cleaning materials in stock. Most professional ovens, (and Rational Self-Cooking-Centres in particular), have automatic cleaning programs built into their software. When used with the right cleaning materials (which ACS Southern always hold in stock), you get cosmetic and hygienic cleanliness.

Order your approved cleaning products now. As a reminder, we supply all the assistance you need to service and maintain your oven, from Rational Grill Cleaner, Rational Rinse Aid, Rational Oven Cleaning Tablets for the SCC (SelfCooking Center®) range and for those with Care Control, Rational Care Control Tablets and accessories. For a full list of cleaning products, click here.

Service Oven

Also, there is still time for us to come and service your oven. If you haven’t recently had a scheduled service, give us a call and let us come and check that everything is working as it should. Don’t make the mistake of thinking you don’t have time: it doesn’t take long and it’s always better to be safe than sorry. Just imagine the nightmare of the oven packing up over the Christmas period.

There are some simple tasks that can be carried out on a daily basis to ensure optimum performance of Rational ovens. We advise our customers to take note:

  1.  Clean your appliance daily with the relevant Rational oven cleaning products.
  2. Wipe down the door gasket at least daily with non-abrasive cleaning agents.
  3. Check the air filter regularly: your appliance will let you know when the air filter needs cleaning.
  4. Clean the drip tray collector.
  5. Apply vegetable oil or grease to the inside of the cooking cabinet at regular intervals (every two weeks or so) to prevent corrosion.

Be prepared and make sure your Rational oven is in working order for Christmas service. Call us now and we can talk you through the options available on 01454 322 222 to make sure the Christmas season goes ahead effortlessly.

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Published Date: 28th November 2017
Category: Blog, Cleaning Products, Events, News, Rational
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24 
Oct

The Growth of the Pudding Kitchen

Pudding Kitchen SelectionRachel Middleton knows cakes, which is fortunate as she produces hundreds of portions of delicious puddings every day for very satisfied customers.

In May 2017, she expanded her company, the Pudding Kitchen from producing her products in the family home into a converted milking parlour and took possession of her biggest asset: a Rational electric SCC WE 61 oven. It was, she readily admits, one of the best decisions she has ever made.

The Pudding Kitchen began from an idea Rachel had 20 years ago for her own little cottage industry making puddings. In 2011, the dream came to fruition and Rachel opened the Pudding Kitchen for people to buy homemade cakes and puddings to eat for themselves or pass off as their own.

Rational Decision

The company’s expansion to new premises gave Rachel the opportunity to purchase a new oven and having taken the recommendation from a renowned chef and one of her best customers, she attended a Rational demo with an open mind. The capabilities of the Rational oven convinced her of her need and as luck would have it, an ex-demo appliance became available.

The initial installation wasn’t without its challenges,” confesses Rachel. “The appliance needed some work to get it into full working order and AC Services rose magnificently to the task. The engineers cleaned and tweaked it until it was fully operational and I couldn’t be happier with it.

AC Services On Hand

AC Services have been a constant for the Pudding Kitchen and its progression. From a major incident where a power surge took out the oven, the fridge and freezer to repairing small faults and supplying cleaning materials, the company has kept the new oven performing to its capacity.

The value of AC Services is that they employ real people who know my history,” continues Rachel. “Regardless of the fact that I am a relatively new customer, they are willing to come out at a moment’s notice to check the appliance. Once the warranty on the oven is up, I shall take out a maintenance programme with AC Services so that I can have peace of mind, knowing that should anything occur with the oven, I have full support.”

Mouth-watering Menu

The Pudding Kitchen’s cakes and puddings are legendary in Somerset. Customers can choose from a number of cheesecakes, such as the silky coffee cheesecake topped with Italian meringue ‘froth’ and chocolate sprinkles or walnut and butterscotch cheesecake, with chopped walnuts throughout. The ginger and mango flavoured cheesecake is infused with warming ginger and swirled throughout with mango, all sitting on a ginger nut base and topped with tiny pieces of ginger stem.

Citron tarts are made with fresh lemons, free-range eggs and locally produced double cream, encased in all butter crispy pastry with the pear and chocolate tart featuring poached pears and shards of chocolate “nestling under a blanket of frangipane and almondy loveliness”.

Roulades come in amazing flavours, such as the beautifully rich, tangy lime and cream filling encased in a light as air meringue, topped with almonds for a crunchy finish and passion fruit and seasonal berries, a meringue roulade filled with vibrant tasting passion fruit curd, fresh cream and seasonal berries.

The company also produces individual puddings and maintains a presence for its homemade desserts in North Somerset at the Midsomer Norton Farmers’ Market.

For details on AC Services Southern and how we can help your catering company with your Rational and Frima equipment, call us on 01452 322222.

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Published Date: 24th October 2017
Category: Blog, Case Study, News
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03 
Oct

When Should Preparing for Christmas Start?

AC Services preparing for Christmas with catering businessesA question that has often puzzled me is when should preparing for Christmas really start? If we were in the USA then we would already be in the throes of Happy Holidays marketing. But in the UK there is the automatic groan when the first Christmas advert appears. Or the C-word is mentioned at a networking meeting.

An enforced watching of daytime television last week, revealed that already it is not only DFS encouraging you to order now in time for Christmas, but there is an advert for Christmas 2018. Clearly it is never too early to start planning!

Christmas Traditions

All families and most businesses have traditions around Christmas and New Year. Whether that is the day off for Mum with Christmas dinner in a restaurant or the Boxing Day walk and trip to the pub.

For businesses it’s party season. Or the insistence that Christmas Eve is a half day even though no work is done. Of course this year as the 24th is a Sunday that tradition does not apply!

In some ways the Americans are right. The last week of December and turn of the year is all about partying, feasting and holidaying. Of course the early Christian Romans beat the Americans to it when they chose the 25th December as the day to celebrate. As this was the time of the pagan revelry of Saturnalia and the festival of Sol Invicta (the Unconquered Sun), it was an easy transfer.

So what’s this to do with Rational, Frima and AC Services?

Sol Invicta celebrated that the winter solstice had passed. By 25th December, it is usually possible to see the days once again drawing out. By January 1st it is clear this is happening, so we can look forward to future harvests and eat and drink what we have.

AC Services Southern has fallen into the tradition of highlighting to owners of Rational ovens and Frima vario-cooking centres that early October is the time to prepare for the feasting season before it’s too late. Whether that’s because the autumn equinox has passed and the days are clearly shorter, we don’t know!

But now is the time to plan to have your ovens serviced to avoid disasters on the big days. Remember, remember preventative maintenance is almost always cheaper than breakdown catering disaster.

Prepare for Celebrations, Act Now

So there is no better time to book a service for your Rational oven in time for Christmas! Why not also order your cleaning products now and avoid the impending price increases?

AC Services (Southern) are more than happy to help. We offer a range of packages to suit any budget for service. Our aim is to help you take some of the stress out of December. If you own a Rational oven in South, South West England and South Wales, we are the local cost effective provider of all your Rational oven and Frima vario-cooking centre service needs.

So, if you’re preparing for Christmas, please talk to one of the team on 01454 322222.

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Published Date: 3rd October 2017
Category: Blog, Catering Business, News, Service plan
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05 
Sep

SafeContractor Accreditation

SafeContractor AccreditationAC Services (Southern) has again received the SafeContractor accreditation. This seal of approval is issued by Alcumus and is testament to the company’s health and safety arrangements, policies and qualifications of contractors. This third party accreditation scheme confirms a company’s competency in the practice of health and safety.

AC Services received the accreditation following a stringent vetting process which examined all health and safety procedures and their track record for safe practice. It is used by thousands of organisations in the UK including SMEs and FTSE 100 companies.

Indeed there are a further 300 nationwide businesses, from several key industries, who have signed up for a separate scheme to select only accredited contractors for services including building, cleaning, maintenance, refurbishment or electrical and mechanical work.

Seal of Approval

AC Services will continue to use the SafeContractor seal of approval on their documentation and marketing material and will be included on the SafeContractor website, accessible only to registered users and signed up client organisations, enabling them to choose a potential accredited contractor.

Gemma Archibald, Director of Alcumus SafeContractor said: “Major organisations simply cannot afford to run the risk of employing contractors who are not able to prove that they have sound health and safety policies in place. More companies need to understand the importance of adopting good risk management in the way that AC Services has done. The firm’s high standard has set an example which hopefully will be followed by other companies within the sector.

Helen Hagger, MD of AC Services is delighted but not surprised at the accreditation. “We take health and safety extremely seriously and our organisation has adhered to the highest standards both in the office and in the field when we service our clients. We are proud to consistently employ best practice in our operations and the SafeContractors seal of approval is testament to this.

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Published Date: 5th September 2017
Category: Blog, Catering Business, News
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