Tag Archives: Maintenance
But to be honest being prepared is good. What we’re not looking forward to are the crisis calls during the celebrations. Those times when with the peak number of paying customers, a machine fails.
Sometimes it’s the result of a small fault ignored, that then has expensive consequences. And with everyone trying to save money after Covid, the number of those type of calls is increasing.
Small faults can become big problems
Running a catering business today is stressful enough without people adding to that stress with scare stories. But the ones below are real examples that have happened to catering colleagues recently:
- Door gaskets over time wear or become damaged and so need replacing. Stacking ovens increases the chances of knock-on effects. The top oven leaks from a worn gasket onto the oven below. This takes out the control PCB and other components. Depending on the model, prices for a replacement PCB costs from £1080 upwards; while door gaskets start from £60.
- Another result of worn door gaskets is that steam escapes. One effect of this is the ovens don’t cook correctly interrupting the smooth flow of service. Another is putting the oven on overnight clean, can end up coming back to a flooded floor.
- Steam can cause no end of damage to various components and PCBs. An easy way in is through the overlooked cracked glass on a light bulb fitting. Or it could be a steam or drain hose failing that takes out the fan motor starting at £560.
Servicing is the cost-saving answer
Staying in business is about balancing cost with risk. Regular Rational servicing reduces the risks of fault repairs in mid-service that create lost revenue and unhappy customers. Don’t let the maintenance niggle grow into a costly fault from lack of servicing.
When servicing, we check multiple parts. To see what we cover please check out our May 2022 service checklist. A booked service call allows us to spend up to 2 hours on your oven. Servicing prices start from £195 plus VAT, dependant on model and avoids potential untimely costly repairs.
After the weekend is over, just check when you last had your Rational ovens serviced or whether there is a small fault that needs fixing. Then give our friendly team a call on 01454 322222.
More than simply a swimming pool, the Clifton Lido in Bristol has gained a well-earned reputation for fine food. With a restaurant and a poolside bar, the former restored Victorian swimming pool has been designed for contemporary luxury.
Having first opened its doors in 1850, the swimming pool changed hands many times until its final closure in 1990. The threat of turning the building into flats was ever-present until 2006, when the Glass Boat company purchased the site. And following an extensive restoration project, the Lido opened to the public two years later. It now boasts a Grade II listing and a record as the oldest heated outdoor swimming pool in Britain.
Restaurant and Bar
The restaurant overlooks the pool on the original viewing gallery. It offers a relaxed and informal space with floor to ceiling doors sliding back to allow entry for the elements. The menus incorporate Moorish and Mediterranean cuisine, with a strong Spanish lilt, with ingredients sourced from small-scale hand-picked suppliers.
The set menu offers delicacies such as raw rhubarb, fennel, salted almond and goat’s curd salad for starters and warm North African mezze with falafel, tahini sauce and warm flat bread for mains followed by Basque-style burnt cheesecake, rhubarb and creme fraiche Pedro Ximenez and raisin ice cream for dessert.
The transformation of the venue into a chilled-out restaurant has been a resounding success, with “relaxed and unpretentious dining; where suits and robes sit cheek by jowl to enjoy great ingredients.”
According to maintenance manager, Paul Wyatt, the kitchen equipment has been instrumental in this success, with a three-year old Rational electric oven working hard in the kitchen to supply perfect cuisine to diners.
“We have an ad hoc contract with AC Services (Southern) with the oven” he explains. “It is serviced once a year but the company is always on hand should any minor problems arise.” Typically these issues comprise of general wear and tear due to the oven being constantly in use, but rarely, if ever do any big problems arise.
Paul has an affinity with Rational, as part of his job is to also look after the Bristol Glassboat restaurant.This is owned by the same company, and situated on Welshback in Bristol’s historic floating harbour. The venue has fast become an iconic eating house in Bristol, with tables that look out to the water through large, restored wooden windows, with views around the harbourside and to the city.
The restaurant opened 30 years ago, with the original boat dragged from the muddy waters of the river Severn and lovingly restored in the early 1980s. The Glassboat Brasserie menu consists of a classic French menu, carefully chosen and prepared using the best ingredients.
The food is simple in style but exquisite in taste, with a massive choice: rabbit terrine, cornichons, celeriac remoulade, provencale fish soup, aioli, rouille, crouton, fried pigs head, smoked eel and potato pancakes are just some of the delicacies on the menu.
And yet again, behind the success lies a Rational 101 SH oven, five years old and still going strong. “The big advantage of this appliance is that it is self cleaning,” continues Paul. “The chef just turns it on and it is ready for use. The reliability and performance is outstanding and plays a huge role in the continuing success and reputation of the Glassboat.”
Hopefully, you will have ordered the necessary cleaning accessories and have had your oven checked over before the holidays begin.
But rest assured that although we are closed on the key dates, we will have engineers on call on the days in between.
There are a few simple tips to help you look after your oven and ensure that it is running to its maximum capacity. Have a look here for a list of useful tips for cleaning and maintenance.
AC Services Christmas 2017 Opening Times
Here are AC Services Christmas 2017 opening times:
- Thursday 21st December – normal opening hours – 8.30 a.m. to 5.15 p.m.
- Friday 22nd December – 8.30 a.m. – 4.30 p.m.
- Saturday 23rd December – office closed – Engineer on call for emergencies
- Sunday 24th December – office closed – Engineer on call for emergencies
- Monday 25th December – office closed
- Tuesday 26th December – office closed (can’t face any more turkey)
- Wednesday 27th December – office open 8.30 a.m. – 5 p.m. (engineers available)
- Thursday 28th December – office open 8.30 a.m. – 5 p.m. (engineers available)
- Friday 29th December – office open 8.30 a.m. – 5 p.m. (engineers available)
- Saturday 30th December – office closed – Engineer on call for emergencies
- Sunday 31st December – office closed – Engineer on call for emergencies
- Monday 1st January – office closed.
It’s back to normal working hours on Tuesday 2nd January.
If you have an emergency with your appliance telephone 01454 322222 and press the appropriate option so we can help you as quickly as we can. If you have a non-urgent issue, leave a message for when the office is next open.
Leave nothing to chance. We understand that you will have a lot to remember for the festive season but don’t forget to order stock parts and cleaning products.
The last date for guaranteed Christmas delivery for an order to be placed is Wednesday 20th December at 5 p.m. We recommend that you CHECK your stock now, to make sure that you have everything you need.
There is no excuse for not knowing what is happening. The adverts are on the television. The decorations are up in the high street and we’ve just survived Black Friday. Not to mention the start of I’m a Celebrity and the Ashes! Yes, Christmas is just around the corner and here at AC Services (Southern), we are advising all of our customers to pay special attention to their ovens NOW.
From extensive experience, ovens are generally overlooked in the run-up to the big day. Food takes priority: the turkeys have to be ordered, the menus finalised and the staff rotas arranged. So the oven gets forgotten.
However, take time out to check essential items, especially cleaning materials. Order your materials before Christmas and avoid time-consuming manual cleaning and worst case scenario, appliance failure when you need it most. Over Christmas, you need your Rational oven to be performing at its peak.
Order Cleaning Products
Make sure that you have plenty of oven cleaning materials in stock. Most professional ovens, (and Rational Self-Cooking-Centres in particular), have automatic cleaning programs built into their software. When used with the right cleaning materials (which ACS Southern always hold in stock), you get cosmetic and hygienic cleanliness.
Order your approved cleaning products now. As a reminder, we supply all the assistance you need to service and maintain your oven, from Rational Grill Cleaner, Rational Rinse Aid, Rational Oven Cleaning Tablets for the SCC (SelfCooking Center®) range and for those with Care Control, Rational Care Control Tablets and accessories. For a full list of cleaning products, click here.
Also, there is still time for us to come and service your oven. If you haven’t recently had a scheduled service, give us a call and let us come and check that everything is working as it should. Don’t make the mistake of thinking you don’t have time: it doesn’t take long and it’s always better to be safe than sorry. Just imagine the nightmare of the oven packing up over the Christmas period.
There are some simple tasks that can be carried out on a daily basis to ensure optimum performance of Rational ovens. We advise our customers to take note:
- Clean your appliance daily with the relevant Rational oven cleaning products.
- Wipe down the door gasket at least daily with non-abrasive cleaning agents.
- Check the air filter regularly: your appliance will let you know when the air filter needs cleaning.
- Clean the drip tray collector.
- Apply vegetable oil or grease to the inside of the cooking cabinet at regular intervals (every two weeks or so) to prevent corrosion.
Be prepared and make sure your Rational oven is in working order for Christmas service. Call us now and we can talk you through the options available on 01454 322 222 to make sure the Christmas season goes ahead effortlessly.
In May 2017, she expanded her company, the Pudding Kitchen from producing her products in the family home into a converted milking parlour and took possession of her biggest asset: a Rational electric SCC WE 61 oven. It was, she readily admits, one of the best decisions she has ever made.
The Pudding Kitchen began from an idea Rachel had 20 years ago for her own little cottage industry making puddings. In 2011, the dream came to fruition and Rachel opened the Pudding Kitchen for people to buy homemade cakes and puddings to eat for themselves or pass off as their own.
The company’s expansion to new premises gave Rachel the opportunity to purchase a new oven and having taken the recommendation from a renowned chef and one of her best customers, she attended a Rational demo with an open mind. The capabilities of the Rational oven convinced her of her need and as luck would have it, an ex-demo appliance became available.
“The initial installation wasn’t without its challenges,” confesses Rachel. “The appliance needed some work to get it into full working order and AC Services rose magnificently to the task. The engineers cleaned and tweaked it until it was fully operational and I couldn’t be happier with it.”
AC Services On Hand
AC Services have been a constant for the Pudding Kitchen and its progression. From a major incident where a power surge took out the oven, the fridge and freezer to repairing small faults and supplying cleaning materials, the company has kept the new oven performing to its capacity.
“The value of AC Services is that they employ real people who know my history,” continues Rachel. “Regardless of the fact that I am a relatively new customer, they are willing to come out at a moment’s notice to check the appliance. Once the warranty on the oven is up, I shall take out a maintenance programme with AC Services so that I can have peace of mind, knowing that should anything occur with the oven, I have full support.”
The Pudding Kitchen’s cakes and puddings are legendary in Somerset. Customers can choose from a number of cheesecakes, such as the silky coffee cheesecake topped with Italian meringue ‘froth’ and chocolate sprinkles or walnut and butterscotch cheesecake, with chopped walnuts throughout. The ginger and mango flavoured cheesecake is infused with warming ginger and swirled throughout with mango, all sitting on a ginger nut base and topped with tiny pieces of ginger stem.
Citron tarts are made with fresh lemons, free-range eggs and locally produced double cream, encased in all butter crispy pastry with the pear and chocolate tart featuring poached pears and shards of chocolate “nestling under a blanket of frangipane and almondy loveliness”.
Roulades come in amazing flavours, such as the beautifully rich, tangy lime and cream filling encased in a light as air meringue, topped with almonds for a crunchy finish and passion fruit and seasonal berries, a meringue roulade filled with vibrant tasting passion fruit curd, fresh cream and seasonal berries.
The company also produces individual puddings and maintains a presence for its homemade desserts in North Somerset at the Midsomer Norton Farmers’ Market.
For details on AC Services Southern and how we can help your catering company with your Rational and Frima equipment, call us on 01452 322222.
A question that has often puzzled me is when should preparing for Christmas really start? If we were in the USA then we would already be in the throes of Happy Holidays marketing. But in the UK there is the automatic groan when the first Christmas advert appears. Or the C-word is mentioned at a networking meeting.
An enforced watching of daytime television last week, revealed that already it is not only DFS encouraging you to order now in time for Christmas, but there is an advert for Christmas 2018. Clearly it is never too early to start planning!
All families and most businesses have traditions around Christmas and New Year. Whether that is the day off for Mum with Christmas dinner in a restaurant or the Boxing Day walk and trip to the pub.
For businesses it’s party season. Or the insistence that Christmas Eve is a half day even though no work is done. Of course this year as the 24th is a Sunday that tradition does not apply!
In some ways the Americans are right. The last week of December and turn of the year is all about partying, feasting and holidaying. Of course the early Christian Romans beat the Americans to it when they chose the 25th December as the day to celebrate. As this was the time of the pagan revelry of Saturnalia and the festival of Sol Invicta (the Unconquered Sun), it was an easy transfer.
So what’s this to do with Rational, Frima and AC Services?
Sol Invicta celebrated that the winter solstice had passed. By 25th December, it is usually possible to see the days once again drawing out. By January 1st it is clear this is happening, so we can look forward to future harvests and eat and drink what we have.
AC Services Southern has fallen into the tradition of highlighting to owners of Rational ovens and Frima vario-cooking centres that early October is the time to prepare for the feasting season before it’s too late. Whether that’s because the autumn equinox has passed and the days are clearly shorter, we don’t know!
But now is the time to plan to have your ovens serviced to avoid disasters on the big days. Remember, remember preventative maintenance is almost always cheaper than breakdown catering disaster.
Prepare for Celebrations, Act Now
So there is no better time to book a service for your Rational oven in time for Christmas! Why not also order your cleaning products now and avoid the impending price increases?
AC Services (Southern) are more than happy to help. We offer a range of packages to suit any budget for service. Our aim is to help you take some of the stress out of December. If you own a Rational oven in South, South West England and South Wales, we are the local cost effective provider of all your Rational oven and Frima vario-cooking centre service needs.
So, if you’re preparing for Christmas, please talk to one of the team on 01454 322222.
AC Services (Southern) has again received the SafeContractor accreditation. This seal of approval is issued by Alcumus and is testament to the company’s health and safety arrangements, policies and qualifications of contractors. This third party accreditation scheme confirms a company’s competency in the practice of health and safety.
AC Services received the accreditation following a stringent vetting process which examined all health and safety procedures and their track record for safe practice. It is used by thousands of organisations in the UK including SMEs and FTSE 100 companies.
Indeed there are a further 300 nationwide businesses, from several key industries, who have signed up for a separate scheme to select only accredited contractors for services including building, cleaning, maintenance, refurbishment or electrical and mechanical work.
Seal of Approval
AC Services will continue to use the SafeContractor seal of approval on their documentation and marketing material and will be included on the SafeContractor website, accessible only to registered users and signed up client organisations, enabling them to choose a potential accredited contractor.
Gemma Archibald, Director of Alcumus SafeContractor said: “Major organisations simply cannot afford to run the risk of employing contractors who are not able to prove that they have sound health and safety policies in place. More companies need to understand the importance of adopting good risk management in the way that AC Services has done. The firm’s high standard has set an example which hopefully will be followed by other companies within the sector.”
Helen Hagger, MD of AC Services is delighted but not surprised at the accreditation. “We take health and safety extremely seriously and our organisation has adhered to the highest standards both in the office and in the field when we service our clients. We are proud to consistently employ best practice in our operations and the SafeContractors seal of approval is testament to this.”
There has been plenty of speculation in the media recently about schools. Labour has announced an ambitious plan to put VAT on private school fees and use the money to fund free meals for all primary school children.
No doubt this is a backlash against Theresa May’s plan to bring back grammar schools but it has inevitably caused some disagreement.
According to the National Association of Head Teachers, school budgets are currently “at breaking point”. Some schools, faced with their first real-terms spending cuts in decades, are making staff redundant. There are more pupils to every class and some subjects are being scrapped.
So parents are understandably a bit sceptical about Labour blowing £1.5 billion on lunches.
New Build Schools
However, the government has already pledged to build more schools, among them 140 new free schools which are destined to create a further 70,000 new places. This comes on the back of the pledge to create more grammar schools. The budget allocated for the changes is £500 million. But existing schools may require a lot more to bring themselves up to the standard of the new ones.
Teaching unions have said that although £216 million has been set aside in maintenance and refurbishment grants, as much as £6.7 billion is needed to return all school buildings to a good condition.
The government’s £0.5B package is also earmarked for public transport costs or minibuses for children from poorer families to go to grammar schools that are between two and fifteen miles from their homes.
School Meals Investment
All government-funded schools must offer free school meals to every pupil in reception, year 1 and year 2 and the funding is and will continue to be £2.30 per meal.
For kitchens, this money can go further with a bit of imagination and the right appliance for the cooking. When buying capital items, it is always good to consider all costs not just the ticket price of the oven. A reliable and well-known model such as the Rational oven range cuts down on maintenance and enhances performance. With a maintenance plan with AC Services (Southern), schools can be assured of immediate service should anything go wrong, and a routine service on a regular basis.
There are other ways of making the money go further. Create more exciting recipes and cook from scratch using healthy ingredients such as vegetables. Reduce wastage by investing in an oven that can keep food at the correct temperature throughout the meal serving times.
There is no way of predicting the future of the educational system, but if you are involved in school meals, then at least preempt any proposed changes and make sure that you are equipped with the most appropriate and up-to-date kitchen knowledge.
Call the team at AC Services to see how we can service and maintain your Rational and Frima equipment economically on 01454 322 222.
Just half a mile from the world famous Slimbridge Wildfowl and Wetlands Trust lies the 18th century Tudor Arms Lodge and Freehouse, a noble name for an establishment that truly lives up to its heritage.
Dating back three centuries, the building began life as a licensed beer and cider house for the Irish Navigator Soldiers who dug the nearby Gloucester to Sharpness Canal by hand. Today, it still serves a range of beers and alcoholic beverages to locals and visitors alike.
Country Pub of the Year
The fully-licensed premises is a family-operated freehouse, and has frequently been awarded CAMRA’s “Gloucester Country Pub of the Year”, but it also offers bed and breakfast accommodation as well as a sumptuous range of food served throughout the day.
In order to provide such tempting delicacies as garlic roasted breast of chicken on a bacon and mushroom sauce with crispy leeks and choice of potato, not to mention the full English breakfast available to guests, the Tudor Arms relies upon its Rational SCC Electric 101 Care Control oven.
“We installed the oven seven years ago,” comments general manager, Richard Sims, “and we are still as delighted with its performance now as we were then!” The freehouse has an ad hoc arrangement with AC Services (Southern) when it comes to maintenance.
“Obviously we get the required service as part of the maintenance programme, but we use AC Services when and if we have a problem, and although these are few and far between, it gives us great peace of mind to know that the company is at the end of a phone should something go wrong,” continues Rich.
“We turn around a couple of thousand covers every week, which shows how busy and popular we are. We not only get the loyal local trade but we also get visitors to the Slimbridge sanctuary which keeps us extremely busy particularly in high season. So our oven needs to be fully functional at all times. We can say with all honesty that the service is excellent.”
The Tudor Arms also boasts a large meeting hall which is ideal for conferences or meetings and its charming exterior invites guests from far and wide.
“The Tudor Arms is just one of our long-serving customers who use us on an ad hoc basis,” comments Helen Hagger, MD of AC Services. “Having purchased the Rational oven from one of our trade shows seven years ago, the Tudor Arms saw its potential for large-scale catering and with our backing and support 24/7, the premises are assured that the appliance is always in perfect working order and should anything go wrong, we are only a phone call away.”
This year, we had a steady and busy season here at AC Services (Southern) with thankfully no major crises. Although as always, we had a spattering of panic calls, in the main from those who did not heed our advice to pre-book a service before Christmas.
Sadly, it happens every year so now we are calling for everyone with a Rational oven to make a communal New Year’s resolution: call us NOW and arrange a service package for 2017.
We recommend that you have your ovens serviced at least once a year and ideally twice. We have three packages that suit all budgets, Silver, Gold and Platinum.
Silver, Gold and Platinum
The Silver Maintenance Contract is designed to cover labour costs for those customers, who have a limited budget. The response time is 24 hours and breakdown calls are attended seven days per week. We provide two preventative maintenance visits per year at six monthly intervals as well as a first time fix policy and we work to an agreed budget on spare parts when required.
The Gold Maintenance Plan is for Rational ovens under 10 years old and offers a more comprehensive and increased level of parts and labour cover. Again, the package offers 24 hour response time, with breakdown calls attended seven days per week. Under this plan, we guarantee to replace most parts that fail under the maintenance period up to the value of £1,000 per visit (genuine and original Rational parts used and some exclusions do apply)
Finally the Platinum Maintenance Contract is available for our customers, who require an individual tailored plan to meet their Rational oven servicing needs.
And as an incentive, we are honouring the 2016 price of each package, which begin at £900 until the end of February. We are reviewing the contract prices for implementation at the beginning of April.
AC Services (Southern) is responsible for servicing a number of Rational ovens within the southwest region and according to Helen Hagger, MD at AC Services, one of the main priorities is educating the owners about the benefits of regular servicing.
“Even though some ovens may still be in warranty, we advise a twice-yearly service,” she advises. “This is a great time to get ovens serviced ready for the next busy period, which is Valentine’s Day next month and look into having a contract where ovens are serviced twice yearly.”
For further details and a no obligation quote for your Rational oven maintenance contract telephone 01454 322222 or email us today on email@example.com