Category Archives: Rational
04 Dec |
Christmas Opening Hours 2024 |
Already this week Christmas parties are happening, so we must be in December. At this busy time of year, the only thing our colleagues in the catering trades need to know from us is AC Services Christmas opening hours.
Why? Because your focus is to have a successful Christmas and New Year season to make the most of the demand for events. While for us, our focus, like the rest of the year, is to successfully provide high levels of customer service to keep your Rational ovens running. This is our season to deal with delayed oven service requests and unfortunate repairs. We’re here if you need us to keep your customers happy.
Thinking Ahead
Why not check now to see whether you’ll be running low on Rational cleaning materials? And take ten minutes today, to check your ovens’ servicing records and current niggles to reduce the risk of breakdown. If necessary, give us a call on 01454 322222 so AC Services can help.
Like you, we’re also planning to spend quality time with friends and family at Christmas. Time off is important. 2025 promises to be just as difficult a year as 2024, with the impact of the National Insurance increases and stubborn inflation.
A C Services Christmas Opening Hours 2024
If you need to contact us about your Rational ovens, we will be available as follows:
- Monday 23rd December – Normal hours 8.15 am to 5.15 pm
- Christmas Eve – Engineers on Call for Emergencies and office open 8.15 – 3.00 pm
- Christmas Day and Boxing Day – CLOSED
- Friday 27th December – Engineers on call and office open 8.30-5.00pm
- Saturday 28th December – Engineer on Call for Emergencies
- Sunday 29th December – Engineer on Call for Emergencies
- Monday 30th December – Engineers on Call for Emergencies and office open 8.30-5.00pm
- New Years Eve – Engineers on Call for Emergencies and office open 8.30-5.00pm
- New Years Day – CLOSED
- January 2nd 2025 – Open as normal – 8.15 am-5.15 pm
At AC Services Southern, we know how crucial this Christmas season will be for many in the catering businesses. We hope you have a profitable Christmas season and a Happy New Year!
Published Date: 4th December 2024
Category: Blog, Catering Business, News, Rational
Tags: AC Services, Catering business, Rational Ovens
05 Nov |
Christmas Prep |
Christmas comes but once a year; and already November is here. While there were no presents in the Budget for the catering and hospitality sector; the old certainty of making the most of Christmas is once again on colleagues’ minds. As a sector it’s often a peak time to make money in order to wait out those winter months; when normal trade tails off until longer days bring it back.
Christmas Prep Always Starts Early
Food prep always starts early, so that in the heat of service everything can be delivered perfectly and on time. Maintaining your Rational oven is just the same.
At AC Services Southern, we are always surprised when in early December we get that phone call asking us to service their Rational oven. And can it be sometime this week as their planned series of Christmas events kicks off on Friday? Not surprisingly the Christmas season is also one of our busiest times and while we always try to accommodate the request; sometimes it needs to be the following week. Or if the call is in late December, the next year!
Our request to help us help you is to think about when your Rational oven was last professionally serviced, today. Then if needed phone us to arrange a service in good time on 01454 322 222. November is not too early for that call, so we can both plan the most efficient time.
A Second Early Check?
While you’re thinking about a Rational oven service, November is a good time to make a second check. As well as regular maintenance, using Rational cleaning products helps ensure the optimal performance of your Rational oven. They are proven to reduce the possibility of breakdown, which none of us wants at a peak time.
What are your current stocks of the cleaning products for your specific oven(s)? Are they sufficient for the peak services to come in December? Again, ordering early is a good idea to allow time for delivery.
Either order on line or if you have any queries or need advice, please call the team on 01454 322 222. We are here to help catering colleagues make the most of the Christmas season.
Published Date: 5th November 2024
Category: Blog, Catering Business, Cleaning Products, News, Rational
Tags: Catering business, Cleaning Products, Servicing
03 Apr |
Hotel, Restaurant and Catering Show 2024 |
Last week saw the Hotel, Restaurant and Catering Show 2024. This is a must-go to show for anyone in UK hospitality and catering businesses. It’s held every year as part of the Food, Drink and Hospitality Week. It’s 5 linked shows attract over 1,500 exhibitors and 27,000 visitors.
The timing this year in the week before Easter was not ideal for some. Particularly if you’re in an area like Gloucestershire, where that was the first week of the school holidays. If the clash prevented you from going here are some highlights.
Sampling the Rational Experience
As usual Rational had a large stand. Here visitors could explore and engage with Rational experts on innovative, intelligent cooking systems, such as the iVario advanced bratt pan and the iCombi Pro combi-steamer. Or they could take part in the Arena Show. This is an exclusive 12-seater arena for an intimate experience, where members of the trade can witness the artistry of Rational cooking, showcasing the powerful performance of Rational cooking systems, and to sample the plated dishes.
Throughout the show there was a fantastic line-up of Rational chefs and special guests including:
- Simon Rogan MBE, Rational Ambassador and Chef/Owner L’Enclume
- Tom Barnes, Rational Ambassador and Executive Chef of Umbel Restaurant Group
- Keziah Whittaker, Young MasterChef Winner 2023
- Rehan Uddin, Rational Ambassador and Head Chef Owner of Indi Yang
- Holly Charnock, Rational Ambassador and Head Chef at Woodlands Primary School
The Pub Show
Our focus this year was the Pub Show. Here the British Institute of Inn-Keeping launched its brand-new free-to-use membership platform called Workforce. This is a great source of information on professional development, apprenticeships and training information for anyone in the pub trade. It’s particularly useful for the independent pub owners, who make up the majority of its 13,000 members.
To be honest we were drawn there by the first launch of a new drinks category for training by the Wine and Spirit Education Trust in 10 years. It launched its Level 1 and 2 Awards in Beer. Here the focus is on training through tasting to become beer confident through product knowledge and developed tasting skills. The beer market is changing surprisingly quickly especially amongst microbrewers. Pre-covid the focus was on heavy alcoholic stouts and sour beers; now the trends are towards simplified pale lagers and pale ales as the experience, not the drink, becomes the focus of the night out.
Among the product highlights was Clear Brew, a beer-line cleaning using water-fed mixing unit requiring no electricity or propellant gas; and Love Corn whose corn kernels are bang on trend being vegan, gluten-free, low sugar and high fibre!
Work-Life Balance
The main show hosted Planday whose report The Shift Towards Retention was created in collaboration with the Burnt Chef Project. This urges a move away from last minute rotas and towards conscious scheduling, even shift plans 22 days ahead. The main driver is improved mental health for the sector.
Almost two thirds of hospitality businesses suffer from staff shortages currently. 40% as result have had to reduce opening hours. The main new workforce is Gen Z. Gen Z focuses on well-being as a main career goal. This conflicts with the traditional view of the sector as being low pay, unstable and unsure hours and unclear career progression. The industry has no option but to change.
Catering Industry Talking and Knowledge
As ever there was a packed three-day programme of talks around anything to do with the business including:
- Future of Foodservice, a 2030 vision
- Making Sense of the National Living Wage Rise
- Future of African and Caribbean Cuisine and Culture
- Looking after Our Teams: the Importance of Physical Health
- Hospitality Marketing Trends to Watch; and
- Kan UK’s largest Hospitality Salary Survey results
While the talks have gone, some essential knowledge is still available by going to the IGD reports page. Here you can download a whole series of reports and forecasts on UK markets and sectors from the five 2024 eating out market trends, through retail technology trends to food & drink and food to go market forecasts. The latter demonstrate the difficult markets we all face currently. Food-to-go will grow by 6.2% in the current year, but this is only inflation with real growth in 2025; food and drink is more steady and overall by 2028 will grow by a fifth in value.
Visit in 2025
At this point, we realise we’ve not yet talked about all the product launches at the various shows and the other innovations. But that is the beauty of this event pulling all the different sectors of our business together to share.
You may have missed the Hotel, Restaurant and Catering Show 2024 but next year’s shows are 17-19th March. So put them in your diary now to gain inspiration for many different aspects of your business
Published Date: 3rd April 2024
Category: Blog, Catering Business, Events, News, Rational
Tags: Catering business, Pubs, Restaurant, Show report
31 Oct |
Trick or Treat for Halloween |
Trick or treat is an appropriate question for us to ask when we’re posting so close to Halloween. Certainly, the last year has been full of tricks for UK catering businesses with only the occasional treat. And the fast-approaching Christmas season promises more of the same as parties hesitate to book knocking the trade’s planning.
All Hallows Even
There are those who of course bemoan the fact that Halloween has become so big as a newfangled Americanism. But is it? The 31st day of October is the day before 1st November. This in the Christian faith is All Souls Day. The day when Christians remember and celebrate the departed. The older name for All Souls is All Hallows and een is merely the eve of. It was always the night before a holy day.
In Mexico at the same time is the Dia Los Muertos, which runs for 2-3 days. Interestingly this predates the conquistadors, so was not the result of their European faith being imposed. Somewhat spooky that it occurs on exactly the same day and for the same purpose. Especially as there is no comparable day in other faiths.
Trick or Treat Questions
When the youngsters come round and knock on doors asking the question, do they ever expect the response to be trick? Most assume that it’s an opportunity to fill their bag with sweets. And heaven help the neighbour who puts in some interesting and usual flavours as a trick!
The question expects reward much like the order in the restaurant. But the latter doesn’t usually have 2 options for the server. Is the treat-giver at Halloween motivated by a genuine desire to please? Or by the fear of potential damage like fireworks exploding in drainpipes, when they were metal, as the trick? The equivalent restaurant question is perhaps “are you enjoying your meal” when the waiter always hopes for or assumes a positive answer?
Our Treat Question
Every year at Christmas we have a rush on cleaning supplies at the last minute, as clients suddenly realise they are short in the rush. This is just when we’re busy sorting out the last-minute maintenance calls or worse the breakdown stopping the client’s service.
Our treat for you is 10% off Detergent Tabs Active Green 150 (56.01.535), Detergent Red Tabs 100 (56.00.210) and Care Tabs 150 (56.00.562) when ordered by phone before 12 noon on 10th November 2023. This does not include shipping costs. The discount code is TREAT. And we can assure you, this is no trick! Happy Halloween!
Published Date: 31st October 2023
Category: Blog, Cleaning Products, News, Rational
Tags: AC Services, Cleaning Products, Rational Ovens
28 Sep |
Rational Service and Maintenance |
English is a difficult language to learn. Why? Because we repeatedly use the same word said in the same way to mean completely different things. Take the word ‘service’ for example. Or rather don’t; because when we did this around the office, colleagues were coming back the next day with even more meanings.
Generally, at A C Services Southern we talk about 3 main types of service. Of which service and maintenance of Rational ovens is the core of what we do. This doesn’t stop us having to clarify what others mean when they use the term service.
Food Service
We work with colleagues across the catering sector. For virtually everyone food and drink service is what they are about. Before service comes prep, but everyone knows when the rush will begin as customers come to the restaurant, bar, café or mass catering outlet.
Whether those rushes are greater than commuters using train and bus services is difficult to say. Some colleagues might even use a dinner service of crockery to highlight the formality of the meal and an older meaning of the word. What is simply true that without prepared food and drink there would be no business for the sector.
Good Service
Most are driven by the need to give and be recognised for giving good service; not just simply delivering the food to the counter or table. This service is about attending to the clients’ needs and surpassing their expectations. Is this why tips are often call service charges?
We, of course, in the last year have been recognised by Rational as being the best customer service partner in the UK. It means that we ensure we understand our clients’ needs and then fulfil them as effectively and professionally as possible.
Service and Maintenance
For us, this is another way of saying protection and prevention. Service and maintenance is all about the little things that prevent the bigger problems. Like using the appropriate tablets and cleaning materials for your Rational oven at the recommended times. Or the regular visit we have with many clients. Like a car service that fixes stuff or keeps an eye on things to advise on likely forthcoming issues.
What service is not, is repair. Repair is when disaster happens and the oven is broken. It requires an early fix, ideally today and is completely unplanned. The opposite is thinking now when to book your Rational service for the Christmas peak season and ordering your cleaning materials today.
As a company wit put it; not asking for service and maintenance is asking for the later emergency breakdown call for a broken oven. A repair means no food service, which is poor customer service adversely affecting the company’s debt service and probably leading to language not suitable for a religious service!
Talk to our team today, as we’re always at your service on 01454 322222!
Published Date: 28th September 2023
Category: Blog, Catering Business, News, Ovens, Rational, Service plan
Tags: Cleaning, Maintenance, Servicing
26 Jul |
Measuring Customer Service |
Following our last blog on customer service being the core of our business at AC Services; we’ve quite rightly been asked how we measure success. Sometimes this is put more crudely as “prove it”! Our year-round measure is customer feedback. Our once-a-year measure is the Service Partner awards with our fellow Rational Service Partners across the UK.
AC Services Wins UK Rational Service Partner 2023
ACS has always done well in the annual awards to be the best Service Partner amongst all 40 UK Rational Service providers. In Rational Ovens’ 50th year we’re delighted to report that we came first. Time for a dual celebration for both achievements!
Rational is a German company. It uses a rigorous audit system to determine who should be crowned as the best each year. This includes the number of post-service questionnaires returned and the comments and scores they provide. They supplement this with how we perform in dealing with warranty calls, availability of van stock, recalls, first time fix rates, and attendance within 24 hours. Obviously also taken into account are any customer complaints of whatever nature.
The results were announced on 13 July at the end of the annual Rational Service Partner meeting. Helen said “It was great to win and be 1st place in the Rational Service Partner of the year. This recognises that putting customer service at the core of our business pays off. It also demonstrates Rational’s commitment to high standards of support for those in catering businesses”.
Customer Feedback
If you look around the various review sites, you’ll see happy customers commenting in the service provided by ACS. We were delighted to see this one recently:
“Outstanding service. We needed a new Rational Oven converted from natural gas to LPG. We contacted them on Monday. Had a site survey carried out on Tuesday; and the conversion and commissioning on Wednesday. Helen and Denise in the office were very understanding. While engineer John told us what need to be done prior to commissioning…..The manager and chefs are over the moon” Druid Arms, Stanton Drew
Sometimes the feedback comes direct to us:
“All paid. We can’t thank you enough for coming out so quickly, it was a nightmare not having an oven. We’ve had such amazing service from you all. Thank you” read a recent email.
All this positive feedback gives ACS encouragement to continue to offer the highest possible customer service to all its clients. You’d expect nothing less from the Rational Service Partner of the Year 2023!
Published Date: 26th July 2023
Category: Blog, Catering Business, News, Rational
Tags: AC Services, Rational Ovens, Servicing
28 Jun |
Our Essence is Customer Service |
Last month we suggested that one way for catering businesses to weather the current economic storm is to focus on the core or essence of their business. With the Bank of England increasing the interest rates to tackle more persistent inflation; it’s probably right for AC Services to explain ours. It’s customer service.
Customer service! An easy opt out, many may say. After all it’s all part of any front of house business. Let’s for a moment consider that. What we don’t mean by customer service is the waiter asking “Is everything alright” mid-stride heading away from the table. That is a complaints avoidance tick-the-box approach that ultimately pleases no-one.
The Why of Customer Service
Consider for a moment what ACS does. We repair and maintain Rational ovens in the South West of England and South Wales and supply cleaning materials for those machines. Good customer service means different things in each of those scenarios:
- Repair is an emergency. Something has broken or does not work. The impact of that could be large (stops service) or small (there’s a work-around) but it always starts with a crisis call.
- Maintenance is the scheduled servicing of an essential machine so that it continues to run at optimum performance. The when is dictated by its age and normal use patterns and by our mutual schedules for convenience. This might start with a reminder call, machine notification or email.
- Cleaning materials are supplied to aid in the reduction of the first two. They are optimised for Rational machines and are proven to assist in preventing breakdowns or increased maintenance cycles. This is an order to us by phone or on-line.
The Uniting What is Knowledge
What the scenarios have in common is knowledge. Foremost is technical knowledge gained through training with Rational, but also from experience of these ovens over time. Our engineers and technical teams have 60+ years of Rational experience between them. They understand and can cope with ovens of all ages, whether that is in the kitchen or with the remote servicing of newer models.
The second essential knowledge is of the demands of catering businesses. For maintenance visits we try to avoid the peak of service. Although for some clients, we know there is never really a lull during the normal working day.
Thirdly we know the area. Keeping costs down is an issue for all businesses so we schedule our engineer’s routes logically across their local patches. Because they work locally, they understand their clients. Equally importantly they’re able to respond quickly to the stop-service breakdowns by rejigging those routes.
Not Just the Engineers
But that knowledge does not just exist in the engineers, it also sits in our front of house aka our office-based team. With over 30 years of catering and Rational experience between them, they can diagnose and deal appropriately with all inbound and outbound communication.
Apart from our very short initial department selection, this is not an impersonal tele-service operation. We aim to know and understand our clients. The same issue for one clearly needs an immediate repair, while another sees it as something to pick up in the next maintenance booking. Or this time can’t wait, because tomorrow is a prestigious event. Lynne, Denise, Neil and Helen understand the impact it has on your catering business and look for solutions to minimise this.
True customer service is understanding the customer’s needs and efficiently solving their problem while minimising the downtime in their kitchen. This approach drives everything that AC Services does and explains why we have high levels of repeat business and happy customers.
Published Date: 28th June 2023
Category: Blog, Catering Business, News, Rational
Tags: AC Services, Catering business, Rational Ovens
29 Mar |
Hotel, Restaurant and Catering Show |
For the last 87 years the place to be in March, has been the Hotel, Restaurant and Catering Show. For anyone in catering businesses there’s always some nugget to find in the UK’s largest gathering of the food, drink and hospitality sector. In 2022, it got even better when HRC joined forces with the Pub Show. It now includes all sectors and the entire supply chain for food and beverages.
Everything under One Roof
The Hotel, Restaurant and Catering Show is the destination to experience product innovation. Over three days visitors have the chance to meet and reconnect with over 1500 suppliers. These are from across food & drink, professional catering equipment, design & decor & hospitality tech. Anyone from the trade can discover, taste and test the latest products created specifically for hotels, restaurant & catering professionals.
The Show is organised into five main sections for food service, professional kitchens, design and décor, hospitality technology and the Pub Show. As a trade-only show there are opportunities to network (facilitated as well as freestyle); to hear noted speakers discuss the latest trend; and to get business advice directly from experts. Alongside this runs the UK’s most prestigious cooking competition – International Salon Culinaire.
Rational Attendance
At AC Services Southern, we recommend that anyone in catering attends HRC. If you missed this year’s put it in the diary for next year, now. When we attend, we always learn a lot about what is happening today that will affect our clients tomorrow. We need also to admit that we might be a little biased, as Rational always has a stand.
This year Rational demonstrated its iKitchen approach with its latest generation of cooking systems, the iVario and iCombi Pro. These combined cover 95% of all conventional cooking applications; at the same time achieving space savings of up to 40%.The cooking systems are made for cooperation, and when combined with the ConnectedCooking network solution, the intelligent kitchen is complete.
Seminar Variety
The seminars genuinely cater for all. For example, Hospitality 2023 a Global View in which IGD Insight and Economy specialists Nicola Knight and James Walton shared their predictions for 2023 on the impact of global pressures on the hospitality sector in the UK. It was followed by Successfully Interpreting Future Trends to Unlock New Revenue for Your Business. This had the subtitle of Ever Attended a Trends Talk and Thought There Was No Way Your Business Could Relate? The solution was a panel of hospitality champions discussing how they managed to interpret future trend predictions.
And they don’t avoid the basic new challenges such as Making Sense of Fat, Oil and Grease Management Responsibilities. This focused on the recent launch of an important guide to fat, oil and grease management in foodservice kitchen wastewater. This report brings together all that a site needs to know to make an effective evaluation of how it should manage its FOG disposal to prevent sewer blockages.
International Salon Culinaire
International Salon Culinaire has been regarded as one of the world’s top competitions for chefs for over a century. Over 100 live and static competitions across the three days provide a platform for chefs of all levels to go on to greater success in the industry.
Gold Medal Winners this year ranged from James and Alan Dougan of NHS Scotland GGRC in the NHS 4 Nations Chef Challenge to those beginning their careers, like Boe Trowbridge of City of Portsmouth College Monday’s winner of Butcher a Whole Chicken for Saute.
The 2023 HRC Chef Ambassador for HRC and International Salon Culinaire was Monica Galetti. She shares our view that:
“Now, more than ever, it’s so important for hospitality professionals and chefs to come together, network, learn and continue growing this fantastic industry. There’s nowhere better do to this than at the Hotel, Restaurant and Catering Show.”
Published Date: 29th March 2023
Category: Blog, Catering Business, Events, News, Rational
Tags: Care homes, Catering business, farm shop, Hotel, mass catering, Pubs, Rational Ovens, Show report
26 Feb |
A Day in the Life of an AC Services Engineer |
AC Services Southern’s business is all about keeping catering’s Rational ovens going through maintenance and repair. We have a group of trained engineers out on the road for almost 365 days a year. We’re often asked what do they do? So, here’s Jon’s day on a Monday at the end of January.
Monday Morning
Preparations for the first calls of the week are always done on a Friday with phone calls to confirm it’s still ok to attend. (The rest of the week, it’s the afternoon before.) This allowed Jon to collect late on Friday afternoon, the required spare parts for his first two jobs. These had both previously been estimated.
Jon lives in Weston. So a 40-mile drive to JD Wetherspoons William Dampier to complete 2 different estimates at the same time. One had been made in December and a second fault occurred in January. Combining reduces the inconvenience and interruptions on the kitchen; as it typically continues to work around our engineer. It’s also more cost effective given third party maintenance contractors often need a visit to fault find and a second to repair. Having arrived at 9.30, Jon was away by 11.45 with both ovens fully back in service.
His next job was in South Petherton some 9 miles away at the Lopen Raj. They had become a customer of ACS in September 2022, when they called us to service one of their ovens. At the beginning of January in a deep clean, they had moved the oven. Unfortunately they caught the dial and pulse generator, which had snapped off. We’d called the next day to repair only to discover after calling Rational to confirm, that the Raj had a unique pulse generator. This needed to be ordered. With the proximity to the William Dampier it was convenient for all to slot this job in next. Jon completed the job by 12.30; not bad given the travelling time.
Monday Afternoon
At the start of the day, Monday afternoon was clear of appointments; but Jon has been an ACS engineer for 24 years and knows that will never be the case. Overnight Wagamama Trowbridge had placed a service call via their app requiring an urgent visit on Monday. Two of their ovens, a combi duo stack and another oven, had no function. Jon headed 50 miles North to thoroughly test the ovens. As a result, he upgraded their software to the latest settings and identified that the cause of the issue was an electrical supply fault. This required an electrician to correctly rate the circuit breaker in the fuse box.
Day over you might think as gone 3.00, but no. We’d had a call from a school with a report that the oven was not getting hot enough. The visit needed to be after the lunch break. Sadly, the cause of the fault was operator error, with oven temperatures set to Fahrenheit not Centigrade. On the plus side Jon also resolved a software update problem on the same machine.
Only Half the Story
With Jon home by 6.00, you might think that was a busy day, but it doesn’t explain the half of it. Engineers have to:
- Do a mental health and safety risk assessment when on site particularly with other staff working around them in small spaces
- Write out job sheets and explain them to chefs or maintenance contractors about what they’ve done or found
- Take HACCP and service data from the ovens, ensure software is up to date and upload new software where appropriate from the Rational portal.
- Fill out mileage forms and ensure vans have fuel. Then there’s the part numbers for the estimates and job sheets. And reporting on parts fitted for the bill.
We could go on, because added to all of this is the customer service and back-office staff that get the engineers efficiently to our catering colleagues in need. But we’ll leave that to another time, while we thank Jon and our other engineers for their greatly appreciated hard work.
Published Date: 26th February 2023
Category: Blog, News, Rational, Service plan
Tags: AC Services, Maintenance, Rational Ovens, Servicing
29 Nov |
Countdown to Christmas |
After the year we have had as a country and with the FIFA World Cup due to end literally a week before Christmas; there is no doubt we’re living in very strange and uncertain times. Yet those in the hotel, restaurant, pub, café and farm shop trades know that in order to make money, we need to be prepared to serve demand as it occurs. Hence our Christmas countdown.
Some of that demand is predictable with bookings for Christmas parties and events. While other demand is more ad hoc. It could literally depend on the weather or on the consumer’s feeling of the need to go out. A long run for England or Wales might dampen demand for those premises without television as people stay in; or become a place of escape for those desperately avoiding soccer.
Being Prepared for the Predictable
When demand comes, you’ll want service to function seamlessly from start to finish. For your Rational ovens this means ensuring that you have all the cleaning supplies you could need for the next 6 weeks. Regular cleaning optimises Rational performance and reduces the likelihood of a failure.
Check your cleaning supplies. Order by 2nd December and there is a reasonable chance that we can deliver before Christmas. If you order no later than 10th December and we have it in stock then you will also beat the 10-15% price increase, which Rational has had to bring in globally effective 1st December. Order either online or call the team on 01454 322222.
Being Prepared for the Unpredictable
If you haven’t already booked a Rational service or maintenance visit before the Christmas and New Year break, it’s probably too late. But we’ll happily arrange a date for January for those in our area.
Most oven breakdowns are unpredictable, but often seem to happen at times of peak demand. While many of AC Services Southern staff take a break over Christmas, there is always an engineer on call dealing with whatever crops up.
For ease of contacting us to resolve your breakdown, below are our opening hours:
In all instances, dial 01454 322222 and choose the relevant option.
- Friday 23rd Office closes at 5.00 p.m.
- Saturday 24th Engineer on call for emergencies
- Sunday 25th CHRISTMAS DAY CLOSED
- Monday 26th BOXING DAY CLOSED
- Tuesday 27th Engineer on call for emergencies
- Wednesday 28th Office open 8.30 a.m. – 5 p.m. and Engineers available
- Thursday 29th Office open 8.30 a.m. – 5 p.m. and Engineers available
- Friday 30th Office open 8.30 a.m. – 5 p.m. and Engineers available
- Saturday 31st Engineer on call for emergencies
- Sunday 1st NEW YEARS DAY CLOSED
- Monday 2nd Engineer on call for emergencies
- Tuesday 3rd Normal office hours resume
While we cannot predict the outcome of the football; working with our catering colleagues, we can make the season less stressful and more productive by using our Christmas countdown!
Published Date: 29th November 2022
Category: Blog, Catering Business, Cleaning Products, News, Rational
Tags: AC Services, Catering business, Cleaning Products, Rational Ovens, service, Servicing