Category Archives: Catering Business
The sudden currency depreciation triggered by the June 2016 decision brought sterling to its lowest level against the dollar for over 30 years. As a result, July 2016 was a record month for inbound visits from EU countries with 2.3 million visits, 3% up on last year. And the trend has continued.
According to forecasts, inbound tourism in Britain will continue to be the fastest growing tourism sector. International visitors are expected to grow by over 6% a year in comparison with domestic spending by UK residents at just over 3%.
In 2016, 37.6 million overseas visitors came to the UK in 2016 spending £22.5 billion. These record breaking figures represent a 4% increase in volume compared with 2015. It gets even better when compared with figures just released, that overseas residents made 3.7 million visits to the UK in April 2017, an increase of 19% when compared with April 2016.
Where Do They Come From?
France, USA and Germany were the top three countries in terms of number of visits to the UK accounting for 39% of visits. Inbound visitor spend was highest in London with 53%, the rest of England 35%, Scotland 8% and Wales 2%.
Visitors from the USA spent £3bn in Britain for the first time, while visits from China, the world’s largest outbound market, increased by 46%, with spending up 18%. According to a report in the Guardian, “UK hotel chains have reported a leap in tourist spending since the vote, while the home lettings website Airbnb said its UK-listed properties welcomed 1.6 million guests between June and August .”
Where Do They Go?
For the tenth year in a row, the most popular British tourism attraction was the British Museum with 6,420,395 visitors in 2016. Outside of London, the most popular attraction last year has surprised many, with Chester Zoo attracting more visitors than the likes of Stonehenge and Edinburgh Castle.
The Tate Modern increased its popularity, due mainly to the new 10-storey extension which was opened in 2016, leading to an increase of 24% of visitors on the previous year. In 2016, 1.38 million people visited Stonehenge.
In employment terms, tourism has consistently been the fastest growing sector in the UK, and forecasts indicate that by 2025, the industry will be worth over £257 billion. It supports almost 3.8 million jobs, which is around 11% of the total UK number. This is excellent news for an industry that has been beset with difficulties, not least the terrorism acts that have threatened to destabilise travel and tourism.
The UK has always had a massive tourism potential, and has been exploiting this potential overseas. Post Brexit and the decline of the pound, it is now cheaper to come to the UK than ever before and people are taking advantage. For those businesses involved in tourism in Britain, there has never been a better time to capitalise on an enthusiastic and lucrative market.
The use of apps has helped to ease the way people order food. Recent research shows that the use of restaurant apps has increased across all age categories. Now about a third of all customers use apps to order and pay for food.
The way food is delivered has also changed over the past few years, with companies such as Deliveroo, Just Eat and Hello Fresh recruiting madly in order to fulfil demand. It is now easier than ever to order food to go.
In 2016, fast food registered a current foodservice value growth of 3%. This was thanks to affordable prices, the growing popularity of food to go and the wide range of products now available to cater for different dietary requirements. Last year, McDonald’s was at the top of the fast food chain with 6% of foodservice value sales.
According to the Cardlytics Spending Index, spending in fast food, quick service restaurants leapt by 34.1% in the past year. There are a number of reasons for this rise, including the pricing war between supermarkets. Their cheaper price means we have more money to treat ourselves. Another reason is the increasing popularity of paying via contactless card.
“The average spend in QSR outlets is generally under £10,” said Smith of Cardlytics. “It is possible that people previously paid for their meals in cash, but are now using contactless, meaning the transactions are captured by our data.”
There are also more choices when it comes to fast food. This has traditionally been associated with burgers, pizzas, sandwiches and in general food that has been deemed as not nutritionally valuable.
However, fast food is getting healthier and bolder. Pret A Manger recently made permanent its 40-item Veggie Pret pop-up experiment in London, with plans for expansion. Sushi shops have become a particular favourite. Major chains have been promising to source fresher ingredients with fewer additives and free-range chicken is showing up on more menus.
The fast food industry is booming. More and more drive-thrus and pop-up restaurants are being set up and the choice is far broader than ever before. The nature of the industry means that many operators are open for longer than traditional restaurants and cafes. There is therefore more wear and tear on ovens and cookers. At AC Services (Southern), we advise fast food outlets to regularly check and service their ovens. This includes having a daily cleaning regime in order to maintain optimum performance.
Wiltshire boasts numerous attractions including Stonehenge and Salisbury Plain. It is a favourite for visitors through its pre-Roman archaeology and rolling hills as well as towns and cities that thrive on tourism.
Hospitality plays a key role for pubs, restaurants and hotels in Wiltshire and the region is proud of its culinary heritage. There are numerous food suppliers in Wiltshire who serve the catering industry and who provide excellent food and beverages, many of them sourced locally.
The Fine Food Company has been supplying speciality food to catering establishments for many years, delivering produce that is sourced fresh and picked by hand directly from speciality food markets and manufacturers.
The company runs monthly promotions on some delicious products, for example this month on offer is exotic flavours from Lovingtons Ice Cream and a Chutney of the Month from The Bay Tree Food Company. Regular food includes prepped vegetables, fresh mushrooms and truffles, fruit purees, charcuterie, terrines, pates and pies as well as speciality poultry and meat.
Offering a personal service and locally sourced produce, is Lovejoys. The company specialises in requests from chefs for specialist crops such as Pink Fir apple potatoes, Ruby Red chard or Stripy beetroot. A statement from the company says: “we are unique in the industry in our desire only to supply within 90 minutes from our base in West Wiltshire”.
Lovejoys also offers its own prep room for chefs with limited time. A large amount of the vegetables are grown exclusively in Bromham and the surrounding area, and all eggs are laid just three miles from the premises. In addition, all milk and cream come from farms in Wiltshire, Devon, Dorset, and Somerset.
Award-winning organic lamb and mutton can be found at Langley Chase Organic Farm. It is reared on a small organic farm in the Wiltshire countryside from rare breed Manx Loaghtan. Langley Chase has already won 19 National Organic Food Awards including Best Organic Meat, Best Organic Lamb and Best Organic Mutton in the UK.
Manx Loaghtan is a distinguished rare breed that is high in flavour and greatly lower in fat and cholesterol than commercial breeds. According to the company, “each lamb and mutton is selected and butchered to each customer’s requirements and delivered direct to the door.” The company also makes chorizo salami, and uses the rest of the animals to make beautiful sheepskin rugs, wool and clothes.
Wiltshire Food & Drink
For food and drink look no further than Ashton Farms, with over 700 lines of fresh, chilled, frozen and ambient foods and an extensive range of soft drinks. This family business prides itself on its customer service, with little touches such as cheese and eggs being still packed on site. Time is spent sourcing the very best quality and time is also spent on building relationships with suppliers.
Wiltshire eateries have an enormous range of food suppliers that can cater for the traditional and the exotic. With the weather in the last week reaching record highs, summer has officially arrived and the great British public are heading outdoors. For catering establishments, offering a wider choice of food has to be an extra incentive to attract visitors!
Look out for the next in the series of AC Services Southern’s spotlight on local food suppliers with South Gloucestershire and Bristol in August.
Commercial Kitchen is the multi-award nominated trade show for the UK’s catering equipment industry and attracts over 2,000 visitors.
Visitors and exhibitors
Exhibitors came from all parts of the industry, with over 80 leading industry suppliers showcasing innovative catering equipment, devices and services. The show attracted representatives from big names like EAT, Pret, Costa, Sainsbury’s, Subway, Tesco, Debenhams, Nando’s, Pizza Hut, Casual Dining Group, ASK Italian, Mitchells & Butlers, Zizzi, Greene King, Thwaites, Whitbread, Gate Gourmet, Merlin Entertainment Sodexo, Brakes, National Trust and Bourne Leisure.
In addition there were visitors from the widest range of public and private sector industries from independent restaurants, schools and universities, to local authorities and attractions.
There were plenty of people to see and hear at the show. Conversation sessions included Vivek Singh, executive chef and founder of The Cinnamon Collection, Claire Clark MBE and Robert Quehan, head chef at The Redwood Bistro, Bishopstoke Park.
Panel discussions covered pub kitchens, sustainability, kitchen design, the important role of equipment distributors, multi-site restaurant innovation, foodservice consultants, hospital kitchens and prison kitchens.
Rational Oven Award
The show also featured the Commercial Kitchen Innovation Challenge Awards where the top ten exhibitors to have secured the most visitor votes were invited to pitch their new innovations. The results saw four companies receiving gold awards, four being awarded silver and two taking home bronze. The Rational SelfCookingCenter XL was awarded silver.
AC Services (Southern) was delighted to see the Rational appliance recognised and appreciated for its reliability, performance and innovation.
A Show to Attend?
For those in the catering business, it’s worth considering whether to attend next year’s Catering Equipment Show. Perhaps the words of two key attendees may help.
. “We are always looking for the latest in technology to improve our kitchens’ efficiency and food quality. Commercial Kitchen is the perfect event to identify tomorrow’s technology today and network with industry experts,” Kumour Uddin, executive group chef at Anglian Country Inns .
“As someone who wants the best equipment for our teams and customers, Commercial Kitchen and the Catering Equipment Show is a good and very relevant show for me. I look forward to attending again and watching this important event grow over the coming years.” Dirk Wissmann, senior equipment buyer at Pret A Manger.
They may not draw the same crowds as the winter sports, but there now seems to be an explosion of cricket with the Champions Trophy. But more importantly it’s the start of the ICC Women’s Cricket World Cup taking place between 24 June and 23 July and which is attracting great excitement.
Hosted by both England and Wales, the 2017 Women’s Cricket World Cup is an international women’s cricket tournament which has been going for 11 years. It is the third time it has been held in England (after the 1973 and 1993 tournaments), both of which England won. No pressure there then…
Eight teams have qualified to participate in the tournament: Australia, England, New Zealand, West Indies, India, South Africa, Sri Lanka and Pakistan. Lord’s will host the final, and other matches will be played at the home grounds of Derbyshire, Leicestershire, Somerset and Gloucestershire.
Good news for cricket fans: the ICC announced that 10 games will be shown live on television, while the remaining 21 matches will be streamed live via the ICC website.
For those who are unfamiliar with women’s cricket, it may surprise you to learn that the ICC Women’s Cricket World Cup is the oldest and most prestigious international women’s cricket tournament in the world.
It was first held in 1973 two years before the inaugural men’s tournament. Since 2005, it has held a regular four-year slot. However, the international scene originally stretches back to 1934, when a party from England toured Australia and New Zealand and won.
To date, ten World Cups have been played in five different countries with Australia winning six titles and England three .
Where and When
The timetable for the qualifying matches is as follows:
- 24 June: England v India, County Ground, Derby
- 24 June: New Zealand v Sri Lanka, Bristol County Ground, Bristol
- 25 June: Pakistan v South Africa, Grace Road, Leicester
- 26 June: Australia v West Indies, County Ground, Taunton
- 27 June: England v Pakistan, Grace Road, Leicester
- 28 June: South Africa v New Zealand, County Ground, Derby
- 29 June: Sri Lanka v Australia, Bristol County Ground, Bristol
- 29 June: West Indies v India, County Ground, Taunton
- 2 July: Australia v New Zealand, Bristol County Ground, Bristol
- 2 July: India v Pakistan, County Ground, Derby
- 2 July: South Africa v West Indies, Grace Road, Leicester
- 2 July: England v Sri Lanka, County Ground, Taunton
- 5 July: England v South Africa, Bristol County Ground, Bristol
- 5 July: Sri Lanka v India, County Ground, Derby
- 5 July: Pakistan v Australia, Grace Road, Leicester
- 6 July: New Zealand v West Indies, County Ground, Taunton
- 8 July: South Africa v India, Grace Road, Leicester
- 8 July: New Zealand v Pakistan, County Ground, Taunton
- 9 July: England v Australia, Bristol County Ground, Bristol
- 9 July: West Indies v Sri Lanka, County Ground, Derby
- 11 July: West Indies v Pakistan, Grace Road, Leicester
- 12 July: Australia v India, Bristol County Ground, Bristol
- 12 July: England v New Zealand, County Ground, Derby
- 12 July: Sri Lanka v South Africa, County Ground, Taunton
- 15 July: England v West Indies, Bristol County Ground, Bristol
- 15 July: India v New Zealand, County Ground, Derby
- 15 July: Pakistan v Sri Lanka, Grace Road, Leicester
- 15 July: South Africa v Australia, County Ground, Taunton
The final will be held at Lord’s on 23 July.
The Women’s Cricket World Cup provides an opportunity for most catering businesses to run slightly different events than those for other sporting tournaments as it spotlights women’s sport. Given women’s sport is growing faster than men and the South West England focus of these matches it would be silly to miss out.
The care home sector is hitting the headlines at the moment with the run-up to the election. Focus is on the over-65s with care needs, which is set to rise by a quarter by 2025. This will mean 2.8 million people in England and Wales requiring help and care.
There is a worry that due to the shortage of care workers and the poor state of social care, the impact on people on lower incomes unable to live independently will increase.
Professor Eric Brunner of UCL says: “We find that ageing of the population in the next 10 years will cause an increase in burden of disability that we must not ignore.”
Dementia is currently the biggest growing cause of disability and rates are predicted to increase by 49% in over-65s between 2015-2025. This means that 700,000 people will have dementia care needs in 2025. This is a rise of 231,000, when compared to 2015. The second largest cause are mental health problems, diabetes, musculoskeletal disorders and other chronic diseases. These will increase by 37% over the decade.
A study in the Lancet suggested that more investment is needed in health and social care. One of the areas that was highlighted was the need to tackle poor diet. Lead author Dr Maria Guzman-Castillo from the University of Liverpool said: “Spending on long-term care will need to increase considerably by 2025, which has serious implications for a cash-strapped and overburdened NHS and an under-resourced social care system.”
However, those involved in the care home sector have already raised standards when it comes to food and nutrition. The National Association of Care Catering (NACC) have been running a competition for many years to find The NACC Care Chef of the Year . This year’s final is held on 7th June at Barking & Dagenham College. Sponsored by the Worshipful Company of Cooks and Premier Foods, the NACC Care Chef of the Year competition highlights the care catering sector and the talent of the numerous chefs operating within it.
Zone In to Care Homes
June will also see the launch of Health+Care’s new Catering & Nutritional Zone in association with the National Association of Care Catering. Taking place at London’s ExCeL on Wednesday 28th and Thursday 29th June 2017, Health+Care expects nearly 5,000 senior care professionals over two days for a seminar on ideas, sourcing and networking opportunities.
The Catering & Nutrition Zone at Health+Care is aimed at helping care business managers, directors and owners to “increase catering standards, share best practice and network with chefs and catering creatives”. Key issues that will be addressed across the two days include hydration, nutrition, procurement, dysphagia, menu planning, mental health residents and hygiene.
Neel Radia, national chair of the NACC, said: “The NACC is committed to sharing information, insight and guidance with care providers across the UK to ensure that catering within the sector reaches the highest standards possible and meets the specific needs of the elderly and vulnerable served. Education and training is crucial in achieving this, as is the exchange of ideas and best practice between care professionals.”
AC Services (Southern) maintains many Rational appliances in the care home sector around the country. We recommend Rational to other similar establishments that are looking for reliability, performance and quality with their cooking requirements.
Here’s a little known fact. The great British pub actually started life as an Italian wine bar dating back almost 2,000 years! The invading Roman army in 43 AD brought us Roman pubs known as tabernae. Initially selling wine, these tabernae were built alongside Roman roads and in towns to help quench the thirst of the legionary troops.
Local people however, started to stock tabernae with ale, the native British brew and tabernae quickly became taverns. And taverns became inns, inns became public houses and the pub was born.
Today the British pub sector is huge with over 80% of pubs (nearly 50,000 outlets) independent small businesses. According to a recent report, the industry employs almost 900,000 people. While the number of jobs has increased by 29,000 from the previous year. Investment in the industry is 40% higher. Up from £1.2 billion in 2015 to £2 billion in 2016. Brewing alone sustains over 100,000 jobs.
Conditions have improved slightly over the past five years. This is driven by a stronger consumer backdrop and one-off sporting events which have accelerated sales. However, high operating costs and legislative barriers are constantly holding many operators back. Industry value added, which measures the industry’s contribution to the overall economy, is anticipated to grow at a compound annual rate of just 0.7% over the 10 years through 2021-22. The pub industry is determined to increase these figures.
Unless it has escaped everyone’s notice there is an election coming up. The British Beer & Pub Association (BBPA) has therefore decided to publish its own manifesto for the brewing and pub industry. The manifesto outlines its priorities for the beer and pub sector to thrive over the next five years.
The BBPA calls for urgent yet sensible measures to ensure the future of the pub industry, which has been battling for a number of years. To tackle high rates of UK beer taxation, there should be a freeze in beer duty over the course of the next Parliament.
In the wake of Brexit, the manifesto calls for a free trade deal with the EU without additional paperwork! It has been reported that the beer and pub industry forks out £12.6b in tax each year. While Britons pay 40% of all EU beer duties, we drink just 12% of the beer.
A key proposal is more investment in training and skills, and access to those with the right skills including an immigration system that supports the necessary staffing levels for the sector. BBPA Chief Executive Brigid Simmonds comments:
“Our manifesto sets out the key priorities for our sector for the general election. As a vital industry employing around 900,000 people, we will be using it to engage with serving politicians and candidates throughout the campaign.”
British pubs are surviving despite the odds and have diversified into other areas, notably the serving of food. If you are a pub owner or manager with a kitchen that is constantly in use and looking to upgrade to a more reliable oven, consider a Rational oven. Then contact us to install and maintain it cost efficiently.
Organic is a trademark of certain suppliers in this region such as Langford Farm, a family run beef and dairy farm. This has been run organically for over 20 years. Pedigree-sired cattle including Aberdeen Angus, Devon and Hereford provide meat that is grass-fed in natural clover-rich pastures and hay meadows, making the beef beautifully marbled and tender. Complying with the Soil Association and Red Tractor Farm Assurance, the beef is dry aged on the bone for at least 28 days.
Cheese All Round
Of course the region is famous for its cheese. A.J & R.G Barber Ltd is a long-established Somerset cheesemaker producing West Country Farmhouse Cheddar and other traditional cheeses. The Barber family have been making cheese in Somerset since the early 1800´s and currently has about 1700 dairy cows. The company is the sole guardians of the country’s last remaining traditional cheese starter cultures. These are the ‘friendly’ bacteria that begin the cheese-making process giving it the final aroma, texture and taste.
The flagship cheese is Barber’s 1833 Reserve Cheddar with a creamy texture and smooth finish, containing naturally occurring crystals for a crunchy texture. Barber’s Farmhouse Vintage Cheddar is matured for around 18 months, with the Barber’s Farmhouse Mellow Cheddar matured for around four months. The Barber’s Farmhouse Waxed Truckle Cheddar is matured for around 12 months then packaged in black wax for a rounded and rich flavour and creamy texture.
Another cheesemaker of repute is the Glastonbury Dairy. This is farmed by the Clapp family who can trace their roots in Somerset back to the 11th century. Now settled in the Brue Valley, the company is renowned for its cheese and especially its butter. Butter making is a natural part of any cheese dairy. The liquid draining off the curds is collected, and the butterfat separated from the whey as cream. After pasteurisation, the cream is used to make the butter.
Now we all love sauces and Rose Farms of Somerset have an extensive range to suit every palette. The small family-run business offers a wide range of jams and pickles handmade in open pans with no artificial additives. Delicious flavours are available such as honey & mustard and orange & rosemary dressing, mustard with Somerset cider, Harvest chutney, onion and pineapple chutney, and peach and pear jam. Try the range of pickles such as vegetables preserved in brine and spiced vinegar and good old fashioned pickled onions in Somerset cider.
Finally, there is Burns the Bread an award-winning family bakery based in Glastonbury making a wide range of loaves, using both organic and non-organic flour. The company produces a range of baked goods, from Christmas puddings to savoury pastries. Established in 1983 Burns the Bread has quickly become an integral part of Glastonbury’s rich heritage. It produces loaves such as multi seed, French grain, honey and spelt bread.
To find out about other regional food producers in AC Services Southern’s regular series please like us on Facebook or bookmark our site.
There has been plenty of speculation in the media recently about schools. Labour has announced an ambitious plan to put VAT on private school fees and use the money to fund free meals for all primary school children.
No doubt this is a backlash against Theresa May’s plan to bring back grammar schools but it has inevitably caused some disagreement.
According to the National Association of Head Teachers, school budgets are currently “at breaking point”. Some schools, faced with their first real-terms spending cuts in decades, are making staff redundant. There are more pupils to every class and some subjects are being scrapped.
So parents are understandably a bit sceptical about Labour blowing £1.5 billion on lunches.
New Build Schools
However, the government has already pledged to build more schools, among them 140 new free schools which are destined to create a further 70,000 new places. This comes on the back of the pledge to create more grammar schools. The budget allocated for the changes is £500 million. But existing schools may require a lot more to bring themselves up to the standard of the new ones.
Teaching unions have said that although £216 million has been set aside in maintenance and refurbishment grants, as much as £6.7 billion is needed to return all school buildings to a good condition.
The government’s £0.5B package is also earmarked for public transport costs or minibuses for children from poorer families to go to grammar schools that are between two and fifteen miles from their homes.
School Meals Investment
All government-funded schools must offer free school meals to every pupil in reception, year 1 and year 2 and the funding is and will continue to be £2.30 per meal.
For kitchens, this money can go further with a bit of imagination and the right appliance for the cooking. When buying capital items, it is always good to consider all costs not just the ticket price of the oven. A reliable and well-known model such as the Rational oven range cuts down on maintenance and enhances performance. With a maintenance plan with AC Services (Southern), schools can be assured of immediate service should anything go wrong, and a routine service on a regular basis.
There are other ways of making the money go further. Create more exciting recipes and cook from scratch using healthy ingredients such as vegetables. Reduce wastage by investing in an oven that can keep food at the correct temperature throughout the meal serving times.
There is no way of predicting the future of the educational system, but if you are involved in school meals, then at least preempt any proposed changes and make sure that you are equipped with the most appropriate and up-to-date kitchen knowledge.
Call the team at AC Services to see how we can service and maintain your Rational and Frima equipment economically on 01454 322 222.
From now until the end of summer, the South Coast will be busy with tourists and visitors from far afield. All hoping to take advantage of the beaches and seaside events that the region offers. It started early in Bournemouth, with the International Centre hosting the Hotel, Catering and Retail Trade Show on 14-15th March.
Featuring innovative products, plentiful food and drink product tastings, and discussions on the latest trends and developments, the show was as always a chance for suppliers and key industry players to interact and exchange ideas and advice.
Over 100 exhibitors took centre stage with many launching new products and services. Curio Spirits Company launched its Cornish Cup, a drink inspired by the traditional punch used in the British Navy during the 17th century. The five main ingredients are all natural, and sourced locally: spirits, water, sugar, citrus and tea.
The Pampas Plains company was new to the show. It has just launched the flatiron steak to both trade customers and catering customers and sources meat from around the world.
Piddle Brewery introduced Dorset’s first Gluten-Free Beer. Independently tested and certified by Coeliac UK, the brewery has taken its existing 4.3% best seller, Cocky IPA and made it gluten free.
New for 2017, the Purbeck Ice Cream team has introduced three new flavours of ice cream – Dorset Truffle, Salted Maple and Chai Latte and an incredible new Pineapple sorbet. All made on the farm in Dorset. Not to be outdone New Forest Ice Cream unveiled two brand new, wonderfully indulgent ice creams, Choc Chip Cookie Dough and the Berry & Apple Crumble Ice Cream.
However the show was not all about products. Leading chefs demonstrated their favourite signature dishes and culinary skills in the Demo Kitchen. Mixologists sprang into action in the Liquid Hall. Artisan Producers from Dorset and Hampshire exhibited in both halls, bringing some local flavours which appealed to both retail and food service buyers.
Seminars included a Food Allergen Masterclass. This was an introductory session on how to ensure that providing for the free-from customer is not an afterthought. An excellent talk on Food and Culture, Heritage and Tradition focusing on the iconic cream tea. How we see it today, tomorrow and potentially how we will see it in 20 years time.
Other talks included how surplus food can help change lives from FareShare UK. Every day eight million people in the UK struggle to feed themselves. FareShare depots nationwide help to tackle this problem, providing a positive solution for surplus food.
There was something for everyone at the Hotel, Catering and Retail Show which will return to the same venue next year. Not just a product platform, the show encourages anyone involved in the industry to network and exchange information. This helps the catering corps provide the best to the public. And the importance of those information exchanges is why AC Services Southern shares these show reports.