Rational Service and Maintenance

English is a difficult language to learn. Why? Because we repeatedly use the same word said in the same way to mean completely different things. Take the word ‘service’ for example. Or rather don’t; because when we did this around the office, colleagues were coming back the next day with even more meanings.

Generally, at A C Services Southern we talk about 3 main types of service. Of which service and maintenance of Rational ovens is the core of what we do. This doesn’t stop us having to clarify what others mean when they use the term service.

Food Service

We work with colleagues across the catering sector. For virtually everyone food and drink service is what they are about. Before service comes prep, but everyone knows when the rush will begin as customers come to the restaurant, bar, café or mass catering outlet.

Whether those rushes are greater than commuters using train and bus services is difficult to say. Some colleagues might even use a dinner service of crockery to highlight the formality of the meal and an older meaning of the word. What is simply true that without prepared food and drink there would be no business for the sector.

Good Service

Most are driven by the need to give and be recognised for giving good service; not just simply delivering the food to the counter or table. This service is about attending to the clients’ needs and surpassing their expectations. Is this why tips are often call service charges?

We, of course, in the last year have been recognised by Rational as being the best customer service partner in the UK. It means that we ensure we understand our clients’ needs and then fulfil them as effectively and professionally as possible.

Service and Maintenance

For us, this is another way of saying protection and prevention. Service and maintenance is all about the little things that prevent the bigger problems. Like using the appropriate tablets and cleaning materials for your Rational oven at the recommended times. Or the regular visit we have with many clients. Like a car service that fixes stuff or keeps an eye on things to advise on likely forthcoming issues.

What service is not, is repair. Repair is when disaster happens and the oven is broken. It requires an early fix, ideally today and is completely unplanned. The opposite is thinking now when to book your Rational service for the Christmas peak season and ordering your cleaning materials today.

As a company wit put it; not asking for service and maintenance is asking for the later emergency breakdown call for a broken oven. A repair means no food service, which is poor customer service adversely affecting the company’s debt service and probably leading to language not suitable for a religious service!

Talk to our team today, as we’re always at your service on 01454 322222!

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