What happens to a Rational oven when you leave it outside over Christmas? Simple, AC Services comes along, picks it up and repairs it! That is what happened to Nick Beardsley, joint owner of the Cotswold Food Club. Nick runs the Old Fleece, the Old Lodge, Fostons Ash and the Britannia, all pubs located around the Cotswold area.
Due to a major power surge just before Christmas, the main motherboard on the SCC WE 101 electric Rational oven at the Old Fleece was damaged and the chefs were unable to use the appliance.
Being a critical piece of equipment over that period, Nick had no choice but to replace his prized oven with a temporary one which led to the Rational oven being left outside. A quick call to AC Services and the engineers turned up to assess the situation.
“We assumed that the cold and the outside environment would have damaged the oven beyond repair but as it turned out, the engineers were quite happy to take it away.
We were delighted when we were told that it could be repaired and we could have it back,” explains Nick. “It was even better news for our chef who had been moaning about the quality of the replacement being inferior to the Rational model.”
The Old Fleece
The family-run venue is located between Stroud and Nailsworth and is a 250 year-old former coaching inn. It has been run by the Beardsley family for 25 years and Nick’s son, who was actually born in the Old Fleece, has recently taken over as manager.
The pub caters for numerous events, from staff parties to corporate lunches with chef, Aurel serving up a variety of food either from a set menu or bespoke. He is particularly noted for his Sunday roasts with the pub full at the weekend with hungry customers eager to try his food.
All pubs and hotel belonging to the Cotswold Food Club are set in historic buildings offering high quality, locally sourced food and drink in a relaxed and friendly environment. The group’s own farm in Woodchester supplies a limited amount of lamb and Gloucester Old Spot pork and venison, supplemented from farms in Gloucestershire, therefore offering only traceable, free-range meat.
“We were so pleased to get our oven back in perfect working order
,” concludes Nick. “However, we were more impressed with the service offered by AC Services.
Unlike our previous maintenance contractors, the company turned up with everything on the van that might be required to repair the oven and then took it away when it was clear that it needed attention.
We have an adhoc contract with the company so we just paid for a single call out and we are extremely happy with the outcome
If you require information about our services and maintenance packages, call AC Services (Southern) on 01454 322222.
Published Date: 6th March 2018
Category: Blog, Case Study, News
Tags: AC Services, Case Study, Pubs, Servicing