Long Distance Service at the Old Vine Hotel

Old Vine Hotel, WinchesterPicture the setting: a Grade II listed 18th-century inn within sight of the iconic Winchester Cathedral and the vibrant city centre, with an award winning restaurant serving succulent delights such as risotto of English asparagus, butternut squash, spinach with Grana Padano cheese or the self explanatory King of Pork Pies. Now imagine what would happen if the oven breaks down!

For some establishments this fate would be catastrophic in proportion, but for the Old Vine Hotel, oven breakdowns hold no such fear. The hotel, which was established in 2005, has enjoyed the services of AC Services (Southern) since the installation of a Rational SCC 61G four years ago. The fact that AC Services is based in the South West and the Old Vine Hotel in Hampshire is of no consequence to either party, as Ashton Gray, one of the directors at the hotel explains.

“We installed the oven a few years ago as a replacement for an old range and since then, it has been invaluable in opening up new cooking and catering options for us,” he comments. “The one problem we encountered, however, was sourcing a company to help us should anything go wrong.”

Problem? No Problem

As standard, Rational ovens have a two year warranty, but general wear and tear and unforeseen problems often arise, as with all large appliances so having someone to hand was a priority.

Unfortunately, we were unable to find anyone locally who met our criteria in terms of providing the required level of support,” continues Mr. Gray. “So we looked further afield and AC Services (Southern) had exactly the right credentials.”

Regardless of the problem, small, medium or large, AC Services prides itself on its immediate turnout and repair service for those in the area it covers of Southern and South West England and South Wales, whether it is a planned service agreement or on an ad hoc basis, as with the Old Vine Hotel.

Our oven is the workhorse of the kitchen. And without it, we are in trouble. So we have to rely on someone who knows what they are doing and who can do it as soon as possible. That’s AC Services – always reliable, always expert,” concludes Mr. Gray.

The Old Vine stands on a historic site that has seen the building change for Saxon and Norman Royal Palaces to become a tavern in the mid-14th century and now a well-established and award-winning hotel.

The Old Vine’s reputation has been built on its use of local produce and the quality of its food, and the kitchen has won in the Hampshire Hospitality Awards for the past six years. And although AC Services (Southern) does not fall into the category of local produce, it still provides the highest standards of excellence and quality that the hotel owners demand.

Published Date: 22nd July 2014
Category: Blog, Case Study, News, Service plan
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