A Gloucestershire golf club and banqueting suite is taking no more chances after an oven broke down in the middle of a busy wedding celebration.
On the evening of Saturday, February 19th, 2011, as a couple and their guests celebrated a luxurious wedding supper at the Brickhampton Court Golf Complex, they were blissfully unaware of an unfolding crisis in the kitchen.
The popular private golf club, which can seat up to 120 banqueting guests, has an enviable reputation for its home-cooked food, but that night, their main Rational oven broke down in the middle of the busy service, leaving the chef and his team to complete the meal using a standard range.
“We managed to complete the service without affecting our guests at all,” said Natalie Dyke, Operations Manager at the golf complex. “However, we didn‘t want to go through that experience again,” said Natalie, “so we took out a Silver Rational Oven Maintenance Plan with AC Services and we have had no problems since.
“We rely heavily on the Rational oven for all our catering in the Club House both for the bar menu and for events,” she said. ”That night made us realise just how much.”
Natalie contacted AC Services the following day, and their engineer responded that day to fix the fault.
“They give us a superb service and always fit their visits in around us which isn’t easy as the kitchen is so busy. And the engineer always comes on time!”
The Silver Rational Oven Maintenance Plan covers all labour costs if the oven should break down again. But that’s unlikely now, as the plan also provides for two preventative maintenance visits every year when our Rational-trained engineers check all the major components and rectify any potential problems before they fail.
Set in rolling Gloucestershire countryside between Cheltenham and Gloucester, Brickhampton Court Golf Complex features the 18-hole Spa Course and 9-hole Glevum Course as well as a 28-bay driving range and two golf shops . The luxurious Club House with its extensive bar menu and banqueting facilities is renowned for its home cooked and locally sourced food.
Published Date: 22nd October 2013
Category: Blog, Case Study, Catering Business, News, Service plan